march 2019

wed27mar8:30 am12:00 pmCOPC Inc. Breakfast Seminar 2019: Delivering World Class Service JourneysPullman Hanoi Hotel Vietnam, 40 CAT Linh Street, Dong Da District, Hanoi, Vietnam

Event Details

Join us for this seminar where COPC will focus specifically on how to deliver world class “Service Journeys” — journeys that start as a result of customer requests and may involve multiple contacts, multiple channels and multiple resources. COPC will also present the latest research results from our corporate and consumer Customer Experience Management Benchmark Series and you will hear from our clients about their journeys as well as a special presentation on the latest technological innovations in Customer Experience Management.

REGISTER HERE

Agenda

8:30am
Registration and breakfast

9:00am
Introductions and welcome

9:15am
Insights from the 2018 COPC Execs in the Know Corporate and Consumer CX Benchmarking Reports

9:45am
Client presentation 1
“Our CX Journey”

10:15am
Break

10:30am
COPC, Delivering World Class Service Journeys

11:15am
Partner presentation 1
“Innovating for Success in Customer Experience”

11:45am
Wrap up and close

 

 

Time

(Wednesday) 8:30 am - 12:00 pm

Location

Pullman Hanoi Hotel Vietnam

40 CAT Linh Street, Dong Da District, Hanoi, Vietnam

Organizer

COPC Inc. - Southeast AsiaMs. Puteri Suraya - psuraya@copc.com

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