march 2021

wed17mar10:00 amCOPC Inc. Webinar: CX Digitalization Strategy

Event Details


  • Is your CX Digital Strategy ready for 2021? The use of digital technology to deliver and support the customer experience is growing rapidly; even more so during these current times when customers are looking for safe and flexible options for interacting with your brand. As your business considers venturing into or expanding its use of digital applications, having a clear business strategy for the use of artificial intelligence (AI), bots and other digital assisted tools is a critical first step.

  • DATE:
    Wednesday, March 17, 2021
    10:00 AM (US Central Standard Time) / 5:00 PM (Central European Time)
    Live Virtual Webinar via Zoom

  • IV.AI is a leading provider of AI solutions that help businesses to solve difficult problems such as customer service, CRM insight automation, social media analysis, agent insights, sales enablement, and automation via chat, IVR, email, social, and voice. IV.AI focuses on helping contact center leaders successfully implement an AI layer that reduces cost without changing any core infrastructure.

  • This webinar is geared toward business leaders responsible for customer experience across human assisted channels and digital applications, especially if you are considering significant changes in how you leverage digital technologies in 2021.

  • In this Webinar, you will learn:
    • The importance of a clear CX digital strategy
    • Key components of a CX digital strategy
    • Red flags to look out for when implementing a new CX digital strategy


  • Attendees will be eligible for their organization to receive a free 1-hour session with a COPC Inc. consultant to discuss their CX digital strategy needs.

    James Cammareri
  • Time

    (Wednesday) 10:00 am