november 2021

thu11nov1:00 pm1:35 pmCOPC Inc. Webinar: The Importance of Knowledge Management in Contact Centers

Event Details


  • Join COPC Inc. and livepro, our newest Approved Technology Provider (ATP) partner, for a 35-minute discussion followed by a Q&A session. During this webinar, Ian Aitchison, CEO of COPC Inc.’s APAC region, and Brad Shaw, CEO of livepro, will address the importance of knowledge management in the customer contact environment and how COPC Inc.’s ATP program can help your organization find technology solutions that support the COPC CX Standard’s rigorous requirements.

  • DATE: Thursday, November 11, 2021
    TIME: 1:00 PM U.S. Central Standard Time
    FORMAT: Live Virtual Webinar via Zoom

  • In this webinar, you will learn:
    • Key components of a purpose-built Knowledge Management tool
    • The importance of partnering with the right organizations and tools for CX success
    • The importance of knowledge management driving Net Promoter Scores, Customer Satisfaction and Customer Loyalty


    Christian Erickson
  • Time

    (Thursday) 1:00 pm - 1:35 pm