june 2021

wed16jun2:00 pmCOPC Inc. Webinar: INTRODUCING COPC® BEST PRACTICES FOR DIGITAL ASSISTED CX

Event Details

 

  • DATE: Wednesday, June 16, 2021
    TIME: 2:00 p.m. Central European Time
    FORMAT: Live Virtual Webinar via Zoom
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  • Join us for this free webinar introducing our new COPC® Best Practices for Digital Assisted CX training course. We will provide you with everything you need to develop, implement and improve the customer experience when using bots as part of the service journey for your customers.
  • We will cover the main best practices and pitfalls for effective design, implementation, and operation of bots and related digital systems. The three main categories are customer touch, production, support bots and the use of NLP (natural language processing) in artificial intelligence (AI).
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  • CONTACT:
    Angela Brace
    abrace@COPC.com
  • Time

    (Wednesday) 2:00 pm

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