april 2021

wed28apr10:00 amCOPC Inc. Webinar: Quality & Customer Satisfaction - the Link to Success

Event Details


  • Join COPC Inc. as we focus on 5 key quality processes that, when implemented effectively, can improve customer satisfaction and positively impact the overall customer experience. We will share client success stories and real-world examples of quality assurance, monitoring and processes in action. Be prepared to walk away with new ideas and an understanding of how to improve quality and customer satisfaction together. This webinar is for Quality Assurance (QA) Managers and Directors looking to improve internal processes and the external customer experience.

  • DATE:
    Wednesday, April 28, 2021
    10:00 AM (US Central Standard Time) / 5:00 PM (Central European Time)
    Live Virtual Webinar via Zoom

  • In this Webinar, you will learn:
    • How a Business-Level Approach drives performance
    • Form Design Best Practices to develop effective quality forms
    • How to Measure Quality Accurately using metrics that measure true performance
    • A Scoring Approach that leads to actionable data by capturing root cause of errors
    • How to use Quality as Listening Post


    James Cammareri
  • Time

    (Wednesday) 10:00 am