may 2020

thu21may10:30 amCOPC Inc. Webinar
Quality as a Listening Post

Event Details


  • COPC Inc. is pleased to bring an exclusive, bespoke webinar series for all professionals working in the customer service industry. These webinars are focused on various aspects of industry-leading process designs that ultimately help in achieving benchmark customer experience, what we at COPC Inc. call “customer success”. This is a series of six webinars, where a COPC Inc. expert, or an industry veteran, will talk about the most prevalent, intriguing and futuristic subjects related to customer service journeys.

    Click to download the slides for this past event!


  • Quality as a listening post: A Powerful Source of Business Intelligence

    • How to use Quality Monitoring as a listening post
    • Types of Business Intelligence that can be generated through Quality Monitoring
    • Implementation of challenges and common issues
    • Empowering Quality Monitors to generate business value
    • Question and answer


    Benefits of joining:

    • Enriching discussion on what and how Quality Monitoring could generate business values
    • Experience sharing by industry leaders and peer group
    • You will receive a copy of slides for future reference
    • You will get your questions answered on this topic
  • Time

    (Thursday) 10:30 am


    COPC Inc. Contact:Anup Kumar ~ ~ +91 9716528991