august 2020

wed05aug2:00 pmCOPC Inc. Webinar
Best Practices for WAH Operations

Event Details


  • As COVID-19 disrupted work forces around the world, many companies were forced to rush staff into Work-At-Home (WAH) programs. It has greatly affected the Customer Experience industry and forced us to find innovative ways to function. However, many companies that made the shift have not continued to measure operational performance. Regardless of how much of your staff was working at home before COVID-19, more employees than ever before must adhere to best practices. Are you struggling to maintain efficient WAH practices? Are operational costs rising? We will help you analyse the problems and solutions every WAH program needs to consider.

  • Please join Kevin Campbell, Managing Director of EMEA, for a one-hour webinar to discuss how your organization can successfully apply best practices to your Work-At-Home operations to ensure business continuity and resilience.
    Wednesday, August 5, 2020
    2:00 P.M. Central European Time
    Live Virtual Webinar via Zoom

  • COPC Inc. has substantial consulting experience through best-in-class organizations, globally, and has seen many examples of both effective and not so effective Work-At-Home (WAH) approaches. We are happy to share our experiences within the industry and our commitment towards shaping industry best practices to help CX operations design processes for customer success.

  • Topics Include:
    • Work-At-Home, a highly sought solution for customer experience operations
    • Maintaining an ongoing and balanced ratio of Work-At-Home and in-office employees
    • Setting up operational and organizational processes for Work-At-Home operations
    • Performance management for Work-At-Home employees
    • Common pitfalls of Work-At-Home practices in CX operations
    • Questions & Answers related to design, deployment and management of Work-At-Home operations


    Tracey Turk
    44 (0)1344 425799
  • Time

    (Wednesday) 2:00 pm CET