january 2021

wed27jan10:00 amCOPC Inc. Webinar: BPCX Operations Course Preview

Event Details

 

  • Come learn what the hype is all about! COPC® Best Practices for Customer Experience (BPCX) Operations is an in-depth training program developed around guidelines and best practices set forth within the COPC Customer Experience (CX) Standard. If you are a CX or Contact Center Leader and want to learn how to produce and manage a high-performing, world-class contact center and customer experience operation, increasing customer satisfaction and improving financial performance – this program and webinar is for you!

 

  • This webinar is a preview of our full BPCX training and will give you a glimpse into the content and applications. Attendees that pass a test in training graduate as Certified COPC CX Implementation Leaders. Please join Vice President, Scott Flewelling, for this engaging webinar.

 

  • DATE:
    Wednesday, January 27, 2021
    TIME:
    10:00 AM (US Central Standard Time) / 5:00 PM (Central European Time)
    FORMAT:
    Live Virtual Webinar via Zoom

 

  • In this Webinar:
  • We will define our four key standard categories and their impact to CX success: Leadership & Planning, Processes, People, and Performance.
  • You will learn key components for assessing measuring and analyzing quality in the contact center from both the process level and the agent level.
  • We will share a case study example from the BPCX course to highlight how to apply real-life examples to the COPC CX Standard.
  • You will hear from the experts and learn what makes BPCX so powerful and what the impact has been to COPC Inc. customers who have implemented what they have learned.

 

  • CONTACT:
    James Cammareri
    jcammareri@COPC.com
    904.547.1979

Time

(Wednesday) 10:00 am

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