august 2020

wed05aug10:00 amCOPC Inc. Webinar
Driving Performance With The COPC VMO Standard

Event Details


  • Are you maximizing the performance of your contact center providers?

  • The mission of every Vendor Management Organization (VMO) is to maximize their investment, yet many vendors struggle with inconsistent performance and a lack of cohesion. A strict process must be put in place that drives consistent outcomes while reducing costs. This webinar will cover proven performance management techniques designed to help you gain greater value from your vendor network.

  • Please join COPC North America consultants, Scott Flewelling and Cyndy Edwards, for a one-hour webinar as they present insight and best practices for vendor management.
    Wednesday, August 5, 2020
    10:00 AM (US Central Standard Time) 5:00 PM (Central European Time)
    Live Virtual Webinar via Zoom

  • If you are a CX professional with roles in account or vendor management; procurement and contract management; strategic planning, workforce management or in operations; this webinar is for you. We will discuss how to select and manage vendors to deliver high performing contact centers, based on the proven methods of the COPC CX Standard for VMOs.

    • An overview of the COPC CX Standard for VMOs and how to apply this to achieve high levels of performance in your supplier network
    • Understanding the balance between Service, Quality and Cost
    • An overview of common payment models and the advantages and disadvantages of each
    • Approaches for partnering with both outsourced and internal service providers to deliver high levels of client and customer satisfaction


    James Cammareri
  • Time

    (Wednesday) 10:00 am