july 2020

wed22jul10:00 amCOPC Inc. Webinar
Lean Six Sigma for CX Operations

Event Details


  • Are you looking for less waste and improved performance? For years, Lean Six Sigma has helped manufacturers achieve increased productivity and improve quality. When brought into the CX space, Lean Six Sigma provides an ideal framework for managing projects and propelling continuous improvement. Please join Senior Consultant, Brent Jernigan and Consulting Director, Rick Zayas for a one-hour webinar as they discuss how your organization can achieve operational excellence using the principles of Lean Six Sigma.
    Wednesday, July 22, 2020
    10:00 AM (US Central Standard Time) 5:00 PM (Central European Time)
    Live Virtual Webinar via Zoom

  • COPC Inc. was an early pioneer in the adaption of Lean Six Sigma for the contact center. The core principles of Lean Six Sigma align perfectly with COPC Inc.’s core mission of sustained performance improvement.

  • In this webinar, COPC subject experts will share how Lean Six Sigma can be utilized to listen to and analyze “Voices,” identify and address underlying operational issues and produce measurable performance improvement results. Learn how to use the DMAIC (Define, Measure, Analyze, Improve and Control) improvement cycle and other tools to manage data-driven projects and impart lasting change to your most critical program activities, including hiring, training, workforce planning and customer engagement.
    James Cammareri

  • Time

    (Wednesday) 10:00 am