april 2021
wed07apr10:00 amCOPC Inc. Webinar: Overview of the COPC CX Standard
Event Details
The COPC Customer Experience (CX) Standard for Customer Service Providers (CSPs) is the industry’s most well-known and respected Standard for contact center and customer experience operations. The CX
Event Details
Wednesday, April 7, 2021
TIME:
10:00 AM (US Central Standard Time) / 5:00 PM (Central European Time)
FORMAT:
Live Virtual Webinar via Zoom
- We will present the history and development of the COPC CX Standards
- We will share how to continually improve the customer experience across the entire service journey by utilizing the COPC Inc. four key standard category areas: Leadership & Planning, Processes, People, Performance
- We will discuss how to align processes, metrics and targets to effectively measure performance
- You will learn how to effectively collect, understand and incorporate customer feedback to improve the customer experience
- You will learn to leverage best practices that are consistently updated in the COPC CX Standard based on real-world applications
- We will share how the COPC Standards Committee meets and monitors the industry to continually evolve the COPC CX Standard
James Cammareri
jcammareri@COPC.com
904.547.1979
Time
(Wednesday) 10:00 am