april 2021

wed07apr10:00 amCOPC Inc. Webinar: Overview of the COPC CX Standard

Event Details


  • The COPC Customer Experience (CX) Standard for Customer Service Providers (CSPs) is the industry’s most well-known and respected Standard for contact center and customer experience operations. The CX Standard was initially developed in 1996 for call center operations and has been used by thousands of companies throughout the world. It serves as a reference guide to improve all facets of operations within customer experience. Since its inception, the COPC CX Standard has continued to evolve to address the changing needs of our dynamic industry, including those of emerging channels such as mobile, social media and web applications. Come learn how the COPC CX Standard can benefit your organization!

  • Please join Vice President, Scott Flewelling, for this engaging webinar.

  • DATE:
    Wednesday, April 7, 2021
    10:00 AM (US Central Standard Time) / 5:00 PM (Central European Time)
    Live Virtual Webinar via Zoom

  • In this Webinar:
    • We will present the history and development of the COPC CX Standards
    • We will share how to continually improve the customer experience across the entire service journey by utilizing the COPC Inc. four key standard category areas: Leadership & Planning, Processes, People, Performance
    • We will discuss how to align processes, metrics and targets to effectively measure performance
    • You will learn how to effectively collect, understand and incorporate customer feedback to improve the customer experience
    • You will learn to leverage best practices that are consistently updated in the COPC CX Standard based on real-world applications
    • We will share how the COPC Standards Committee meets and monitors the industry to continually evolve the COPC CX Standard
    James Cammareri
  • Time

    (Wednesday) 10:00 am