october 2020

wed14oct10:00 amCOPC Inc. Webinar
Quality Programs with
High ROI - Part II

Event Details


  • Our first Quality webinar covered how to maximize the full potential of Customer Experience (CX) data to ensure organizations get the biggest bang for their buck. In Part II, we will take it a step further and discuss the actionable data and effective tools that bring Quality best practices to life!

  • Please join Consultant, Gena Speakmon and COPC NAM Director, Cyndy Edwards, for a one-hour webinar as they continue the discussion on maximizing Quality Programs.

  • DATE:
    Wednesday, October 14, 2020
    10:00 AM (US Central Standard Time) / 5:00 PM (Central European Time)
    Live Virtual Webinar via Zoom

  • A Quality Assurance (QA) Program represents a sizeable investment, and therefore should be analyzed and treated as such. Our first webinar presented four practices that gain deeper CX insights to drive positive change. In PART II, we will share three additional practices that bring high-performing organizations a greater return on their Quality Program investment:
    • Executing key Quality processes effectively
    • Providing meaningful and actionable data to drive improvements that matter most to your business
    • Effective tool functionality that bring Quality best practices to life
    • Don’t miss your chance to take your QA program to the next level by tapping into what causes the majority of Quality process execution issues in contact centers. Learn how to identify these issues, measure performance and extract the type of data that matters most in your business.


    James Cammareri
  • Time

    (Wednesday) 10:00 am CST; 5:00 pm CET