december 2020

wed02dec10:00 amCOPC Inc. Webinar

Event Details


  • Learn how to put the right people in place for all your customer experience operations! Please join us for a one-hour webinar covering the latest in recruiting and hiring best practices presented by COPC Consultant, Gena Speakmon and COPC North America Director, Cyndy Edwards.

  • DATE:
    Wednesday, December 2, 2020
    10:00 AM (US Central Standard Time) / 5:00 PM (Central European Time)
    Live Virtual Webinar via Zoom

  • Your frontline staff is one of the most critical components of your CX operations. When the right individuals are recruited, hired, trained, and coached, the impact on your operations can be profound. In this webinar, COPC Inc. will provide attendees with a sweeping overview of effective recruiting and hiring best practices deployed by high performance organizations. From defining jobs, minimum skills & knowledge requirements to developing an effective hiring process and meaningful metrics, COPC Inc. will show you what it takes to put the right people in place. By doing so, you and your organization will benefit from lower attrition, higher employee satisfaction and improved operational performance.

  • This webinar is for hiring managers, HR directors, and recruiting reps that want to improve their recruiting processes.

    • Key Learnings:
    • The difference between minimum skills, job profiles, job descriptions, job specifications, and competencies
    • How to define jobs and distinguish between “required” skills and “nice to have” skills
    • Frequently used tools to verify skills
    • How to determine if your inputs are producing the desired outputs


    James Cammareri
  • Time

    (Wednesday) 10:00 am