june 2018

wed20jun12:15 pmCOPC Inc. Lunch Seminar--Quality and Customer SatisfactionCOPC Inc. Lunch SeminarRydges Auckland, 59 Federal Street Auckland, New Zealand 1010

Event Details

Closing the Gap between Internal Quality Measurement and Customer Satisfaction 

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences.

Join Ian Aitchison, CEO COPC Asia Pacific Region, as we discuss how the best companies in the world link quality to customer satisfaction and make sure they have their metrics aligned to drive customer experience improvements.

12.15pm
Registration

12.30pm
Lunch, main course

12.45pm
Welcome and Introduction

13.00pm
Dessert

13.10pm
Closing the gap between internal quality measurement and customer satisfaction

13.30pm
Q&A Open Discussion

13.45pm
Wrap up & Finish

Register now!

Seminar Fee:

$59 +GST including Lunch
(COPC Inc. clients receive a 10% discount)

 

Time

(Wednesday) 12:15 pm

Location

Rydges Auckland

59 Federal Street Auckland, New Zealand 1010

Organizer

COPC Inc. - ANZMs. Soledad Del Riccio - sdelriccio@copc.com

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