april 2018

wed25apr9:30 amIntroduction to Customer Journey Mapping WorkshopGalle Face Hotel, 2 Galle Rd., Colombo 3 Sri Lanka

Event Details

Register now!

The Introduction to Customer Journey Mapping Workshop provides a proven approach to understand your customer’s end-to-end experience and improve the customer experience. This workshop will focus on best practices for improving the customer experience across industries and channels, including examples and tips for your business.


09:30 AM:  Registration
10:00 AM:  Introduction and Need for Customer Experience Mapping
10:15 AM:  The Basics of Customer Journey and Experience Mapping
11:00 AM:  Examples of COPC Techniques Used for Customer Journey Mapping
01:00 PM:  Networking Lunch / Closure



(Wednesday) 9:30 am


Galle Face Hotel

2 Galle Rd., Colombo 3 Sri Lanka


COPC Inc. - South AsiaHimanshu Choudhary - hchoudhary@copc.com