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Oct 16 - Oct 18 @ 7:30 am U.S. Central Time


Execs In The Know has partnered with COPC to create a 2.5-day CX Leader Certification Program focused on the foundations of AI and the principles for its successful use in CX.

With the rapid advancement of CX technology, it is more important than ever for senior leaders to be confident in their knowledge of AI. This course equips leaders with an understanding of AI’s integral role in CX, the operational dependencies critical to success, and the opportunities to impact customer and employee experiences positively. Participants will learn to establish clear technology objectives and ensure AI drives customer loyalty and business efficiencies while managing associated risks. It will also explore opportunities to create more meaningful jobs for your workers and efficient resolution for your customers.

The training will be held at the elegant Millennium Minneapolis in Minneapolis, Minnesota. This upscale hotel is situated downtown along the streets of the Nicollet Mall and just a short walk to the city’s cultural district.


Contact: Lezli Harrell
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