Scaling AI in CX: Avoiding the Pitfalls and Building for Impact

This session previews an upcoming in-depth course developed by COPC and the Conversation Design Institute. It’s designed to give CX leaders and practitioners a concrete framework for planning, designing, and governing AI assistants that deliver real results. Whether you’re working on your first assistant or scaling across markets, this session delivers key concepts and common pitfalls that can make or break your initiative. Access the webinar and other material by signing up for free on CDI.
View The Webinar
Image