Elevate your outsourcing performance
If you’re unsure you’re getting the best value from your outsourced service providers, then it’s time to explore your options.
Take this short CX Elevation Quiz to see if your current operation could use some attention.
You're ready for a change. We're ready to help.
Whether you are negotiating a new contract, renegotiating an existing contract or are in the middle of a current contract, we will ensure you are getting the highest level of service for a fair price. And because COPC Inc. has performed thousands of BPO assessments from the smallest to the largest, you know we’ll find the best fit for you.
We don't just find vendors.
We forge partnerships.
Your outsourcers are an extension of your brand, so your vetting and selection process is critical to ensuring your customers get the service they expect from you. We aim to put you and your supplier into an agreement that works for both of you over the long term. COPC Inc. has unparalleled experience consulting with buyers of customer contact services, so you can be confident you will enter into an agreement that makes sense.
The path to outsourcing perfection is clearer than you think. Let us show you the way.
Step 1: DiscoveryWe design a unique customer service outsourcing strategy and business model based on your goals and capabilities.
Step 2: Begin the Request For Proposal (RFP) ProcessWhether we are determining RFP response evaluation criteria, creating a Pro-forma supplier statement of work, or identifying a set of service providers most likely to meet your requirements, we cover all the bases before finally issuing and managing your RFP.
Step 3: Evaluate & Select SuppliersWe’ll be there to guide your team as they evaluate RFP responses and determine the best candidates. Only the best matches for your unique needs will progress to the next level. Through this process we will train and lead your team as they conduct onsite or remote site assessments of finalist suppliers.
Step 4: Contract With Selected Supplier(s)You can choose to lead the negotiations, or we can do it for you. Either way we’ll be there every step of the way. As you work toward a mutually beneficial, long- term partnership, we are there to help you review the initial supplier redlines and develop negotiating positions. We will also advise your team through proposed terms and conditions changes.
The benefits of well researched matchmaking.
Better manage your outsourced service providers to meet your key performance indicators.
Peace of Mind
Rest easy knowing you are paying fair market value for the level of service you are receiving.
Ensure your suppliers are incentivized to align their actions with your priorities and business objectives.
Why should you trust us to find the right solution?
We’ve performed 1000’s of audits, so we know the landscape.
Our time-saving process means better results begin sooner.
We always operate from a position of complete independence and objectivity.
Our deep knowledge of market pricing and the most current terms and conditions ensure you enter into an agreement that
Our only objective is to find the right partner for you. We do not receive any commissions or bonuses for recommending outsourcing suppliers.
We Walk With You
You are not alone on this journey. We will help you navigate the process, transferring knowledge to your team along the way.
The proof is in the results. See which world class clients are saving millions.
$50MReturn on investment
A large U.S. telecommunications provider attained $53 million in direct savings by aligning its supplier and internal sites, improving issue resolution by 14 points and increasing CSAT by almost 20 points.
29%ANNUAL COST SAVINGS
Groupon saved 29% in annual costs by consolidating vendors, implementing consistent pricing models and updating agreements with specific performance requirements.
24%Annual cost savings
Service Experts saved 24% annually by restructuring agreements to address overall governance, pricing model and operational performance expectations.
Interested in learning more about what we do and how we do it so well?
Since 1996, COPC Inc. has specialized in call center and other customer experience (CX) operations. We know what it takes to ensure your suppliers deliver the service you deserve at a fair price. Our approach to strategic sourcing is the industry benchmark. If you're ready to review your options or have questions, reach out through the form below.