Elevate your outsourcing performance
You're ready for a change. We're ready to help.
Whether you are negotiating a new contract, renegotiating an existing contract or are in the middle of a current contract, we will ensure you are getting the highest level of service for a fair price. And because COPC Inc. has performed thousands of BPO assessments from the smallest to the largest, you know we’ll find the best fit for you.
We don't just find vendors.
We forge partnerships.
The path to outsourcing perfection is clearer than you think. Let us show you the way.
Step 1: DiscoveryWe design a unique customer service outsourcing strategy and business model based on your goals and capabilities.
Step 2: Begin the Request For Proposal (RFP) ProcessWhether we are determining RFP response evaluation criteria, creating a Pro-forma supplier statement of work, or identifying a set of service providers most likely to meet your requirements, we cover all the bases before finally issuing and managing your RFP.
Step 3: Evaluate & Select SuppliersWe’ll be there to guide your team as they evaluate RFP responses and determine the best candidates. Only the best matches for your unique needs will progress to the next level. Through this process we will train and lead your team as they conduct onsite or remote site assessments of finalist suppliers.
Step 4: Contract With Selected Supplier(s)You can choose to lead the negotiations, or we can do it for you. Either way we’ll be there every step of the way. As you work toward a mutually beneficial, long- term partnership, we are there to help you review the initial supplier redlines and develop negotiating positions. We will also advise your team through proposed terms and conditions changes.
The benefits of well researched matchmaking.
Peace of Mind
Why should you trust us to find the right solution?
We Walk With You
The proof is in the results. See which world class clients are saving millions.
$50MReturn on investment
A large U.S. telecommunications provider attained $53 million in direct savings by aligning its supplier and internal sites, improving issue resolution by 14 points and increasing CSAT by almost 20 points.