Elevate your Outsourcing Performance.

Whether you know you need a change, aren’t sure you’re getting the best value, or you simply want to explore your options, it‘s always a good time to consider taking your outsourcing performance to the next level. Download our simple Elevation Checklist to determine if now is the right time for you.

Why should you trust us to find the right solution?

Unmatched Experience

We've performed 1000's of audits, so we know the landscape.

Efficient Process

Our time-saving process means better results begin sooner.

Unbiased Recommendations

We always operate from a position of complete independence and objectivity.

Unsurpassed Knowledge

Our deep knowledge of market pricing and the most current terms and conditions ensure you enter into an agreement that drives the desired behavior.

Transparent Pricing

Our only objective is to find the right partner for you. We do not receive any commissions or bonuses for recommending outsourcing suppliers.

We Walk With You

You are not alone in this journey. We will help you navigate the process, transferring knowledge to your team along the way.

We don't just find vendors.
We forge partnerships.

Your outsourcing relationships are the foundation upon which success is built. Our goal is always to put you and your partner into a mutually beneficial contract that works for both of you over the long term. COPC Inc. has unparalleled experience consulting with buyers of customer contact services, so you can be confident you will enter into an agreement that makes sense.

The benefits of well researched matchmaking.

Achieve KPIs

Better manage your outsourced service providers to meet your key performance indicators.

Peace of Mind

Rest easy knowing you are paying fair market value for the level of service you are receiving.

Proper Alignment

Ensure your suppliers are incentivized to align their actions with your priorities and business objectives.

The path to outsourcing perfection is clearer than you think. Let us show you the way.

Step 1: Discovery

We help you understand your unique customer service strategy and business model, followed by a review of current contract(s) and preparation of the documents you’ll need as you move forward.

Step 2: Begin the Request For Quote (RFQ) Process

Whether it’s determining RFQ response evaluation criteria, creating a pro-forma supplier statement of work, or identifying a set of service providers most likely to meet your requirements, we cover all the bases before finally issuing and managing your RFQ.

Step 3: Evaluate & Select Suppliers

You can choose to lead the negotiations, or we can do it for you. Either way we’ll be there every step of the way; from reviewing initial supplier redlines and developing negotiation positions to advising your team through proposed changes to terms and conditions as you work toward a mutually beneficial, long-term partnership.

Step 4: Contract With Selected Supplier(s)

We then conduct a separate analysis on current performance metrics, levels and targets relative to our internal database of high-performing benchmarks.

Interested in learning more about what we do and how we do it so well?

COPC Inc. has specialized in call center and other customer experience (CX) operations since 1996. Which means we know what it takes to ensure your suppliers are delivering the service you deserve at an appropriate price. In fact, our proven approach to strategic sourcing for buyers of call center and CX services is the industry benchmark.