Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    AlasilaCX
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2025
  • Account Info Projects Fully Managed by AlasilaCX
  • Company Name

    atmaal
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2025
  • Account Info Human-Assisted Inbound Services
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Portugal
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info At Home Advisors for a Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Agadir, Morocco
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Turkey & Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info A Single Client Technical Support Program, German and Arabic
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Nordics
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info A Single Client Technical Support Program
  • Company Name

    Crystel
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info Contact Center Services
  • Company Name

    Emdad Al Khebrat
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date May 2025
  • Account Info CX Managed Services
  • Company Name

    Emirates NBD Services
  • Region EMEA
  • Location Egypt
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.1
  • Cert Date Jan 2026
  • Account Info Inbound and Outbound Services
  • Company Name

    Emirates NBD Services
  • Region EMEA
  • Location United Arab Emirates
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info Inbound, Outbound and Collection Services
  • Company Name

    Emirates NBD Services
  • Region EMEA
  • Location Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info Inbound and Outbound Services
  • Company Name

    Enable Outsourcing
  • Region EMEA
  • Location Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Nov 2025
  • Account Info A subsidiary of eFinance Investment Group
  • Company Name

    Etimad NCGR
  • Region EMEA
  • Location Jessah, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date May 2025
  • Account Info Inbound Services
  • Company Name

    FedEx
  • Region EMEA
  • Location United Kingdom
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2025
  • Account Info UK Customer Care
  • Company Name

    FedEx
  • Region EMEA
  • Location Turkey
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jun 2026
  • Account Info Inbound Customer Contact Services
  • Company Name

    FedEx
  • Region EMEA
  • Location Warsaw, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2025
  • Account Info FedEx Poland CE
  • Company Name

    Interactive Smart Communications (ISC)
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info Inbound, Outbound & Technical Support Services
  • Company Name

    IntouchCX
  • Region EMEA
  • Location Cairo, Egypt
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info A Single Client Technical Support Program
  • Company Name

    Ithra United Business Services
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Dec 2025
  • Account Info Business Process Outsourcing
  • Company Name

    ITQAN
  • Region EMEA
  • Location Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 8.0
  • Cert Date Jun 2026
  • Account Info Inbound Customer Contact Center Services
  • Company Name

    Malomatia
  • Region EMEA
  • Location Doha, Qatar
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2025
  • Account Info Inbound Customer Contact Center Services
  • Company Name

    Merchants SA (Pty) Ltd.
  • Region EMEA
  • Location Cape Town, South Africa
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info A Selection of Lines of Business
  • Company Name

    Ministry of Municipality and Environment
  • Region EMEA
  • Location State of Qatar
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Jun 2026
  • Account Info Inbound Services, Human-Assisted
  • Company Name

    Orange Cameroun
  • Region EMEA
  • Location Douala, Cameroun
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2026
  • Account Info Inbound Customer Contact Services
  • Company Name

    Orange Côte d’Ivoire
  • Region EMEA
  • Location Ivory Coast, West Africa
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2025
  • Account Info Inbound, Technical Support and Digital Services
  • Company Name

    Orange Jordan
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jan 2026
  • Account Info B2B & B2C Customer Experience
  • Company Name

    Orange Mali
  • Region EMEA
  • Location Mali, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2025
  • Account Info Customer Services
  • Company Name

    Orange Moldova
  • Region EMEA
  • Location Moldova
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Account Info Customer Care & Direct Sales
  • Company Name

    Orange Polska S.A.
  • Region EMEA
  • Location Warsaw, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info Enterprise Customer Experience B2C, B2P and Telesales
  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • Region EMEA
  • Location Senegal, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info Inbound and Technical Support Services
  • Company Name

    RAYA Customer Experience
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info Cairo Sites
  • Company Name

    SmartLink KSA
  • Region EMEA
  • Location Riyadh, KSA
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2026
  • Account Info Selected Accounts
  • Company Name

    Tamkeen Technologies
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Apr 2025
  • Account Info Human-Assisted Channels