Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
2P Perfect PresentationRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoContact Center Services
Company Name
5CARegionEMEA
LocationThe Netherlands
StatusProcess Certified
CertificationCX Standard for OSPs
Release7.0
Cert DateNov 2022
Entity InfoA Selection of Key Accounts
Company Name
Advanced Shining Gulf Company (Solex Plus)RegionEMEA
LocationJeddah & Riyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound, Technical Support, Business Process Outsourcing
Company Name
AlasilaCXRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateJun 2022
Company Name
AquitelRegionEMEA
LocationPoitiers, France
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoClient iQuitel
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoGroupon Project
Company Name
CCC by stcRegionEMEA
LocationRiyadh, Jeddah and Al-Madinah al-Munawwarah, Saudi Arabia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2023
Company Name
Concentrix Corp.RegionEMEA
LocationBraga & Porto, Portugal
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoAvalon Program
Company Name
ConduentRegionEMEA
LocationValence, France
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateSep 2022
Entity InfoMultiple Technical Support Programs
Company Name
ConduentRegionEMEA
LocationGermany
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoAt Home Advisors for Multiple Technical Support Programs
Company Name
CrystelRegionEMEA
LocationAmman, Jordan
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoContact Center Services
Company Name
Direct Star LLCRegionEMEA
LocationVolgograd, Russia
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateOct 2022
Entity InfoTeleperformance Volgograd: Honor, Huawei and PMI Projects
Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance
Company Name
Etisal International CompanyRegionEMEA
LocationSaudia Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateSep 2022
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
Ithra United Business ServicesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateDec 2022
Company Name
MajorelRegionEMEA
LocationCairo, Egypt
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateDec 2021
Company Name
MajorelRegionEMEA
LocationTbilisi, Georgia
StatusRecertified
CertificationCX Standard for OSPs
Release7.0
Cert DateAug 2022
Entity InfoA Single Client Technical Support Program
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Company Name
MalomatiaRegionEMEA
LocationDoha, Qatar
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound Voice, Email Web & Chat
Company Name
MastercardRegionEMEA
LocationDublin, Ireland
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
MerchantsRegionEMEA
LocationGauteng, South Africa
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoA Selection of Key Accounts
Company Name
Orange JordanRegionEMEA
LocationAmman, Jordan
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateNov 2022
Entity InfoCustomer Experience, B2B & B2C
Company Name
Orange MaliRegionEMEA
LocationMali, Africa
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateDec 2022
Entity InfoInbound Customer Contact Center Services and Technical Support
Company Name
Orange Polska S.A.RegionEMEA
LocationWarsaw, Poland
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoEnterprise Customer Experience B2C and B2P
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoDirect Sales
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Cluj, Galati & Timisoara, Romania
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateMar 2022
Company Name
Orange Sénégal & Orange Business Services SénégalRegionEMEA
LocationSenegal, Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
Raya Customer ExperienceRegionEMEA
LocationCairo, Egypt
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoCairo Sites
Company Name
Saudi Data & AI Authority (SDAIA)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Company Name
SmartLink KSARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateOct 2022
Entity InfoAccounts Managed by SmartLink