Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Aflac Life Insurance Japan Ltd.Region
Japan
Location
Chofu, Kobe, Sendai & Sapporo
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Oct 2024
Account Info
Contact Centers
Company Name
Annotation, Inc.Region
Japan
Location
Tokyo
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Contact Center Zone User Support Team
Company Name
JAL Card, Inc.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Contact Center
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Work At Home (AHA) Operations for a Single Client Technical Support Program
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo & Fukuoka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
A Single Client Technical Support Program
Company Name
JP TWOWAY CONTACT Co., Ltd.Region
Japan
Location
Sapporo and Fukuoka
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Customer Service Center
Company Name
KONICA MINOLTA JAPAN, INC.Region
Japan
Location
Tokyo
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
Healthcare Company | Customer Service Unit | Customer Service Center
Company Name
Mizuho Securities Co., Ltd.Region
Japan
Location
Tokyo, Osaka & Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Direct Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
Net One Systems Co., Ltd.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
eXpert Operation Center
Company Name
NTT DOCOMO BUSINESS, Inc.Region
Japan
Location
Tokyo & Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
Service Desk
Company Name
NTT-ME Corp.Region
Japan
Location
Tokyo, Saitama & Hokkaido
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Network Management Department Customer Service Center Business Service Front
Company Name
Orient Corp.Region
Japan
Location
Fujimino
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Tokyo Daiichi Service Center
Company Name
SCSK ServiceWare Corp.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
A Single Client Technical Support Program
Company Name
SCSK ServiceWare Corp.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
Shizuoka Bank Ltd.Region
Japan
Location
Shizuoka
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Customer Support Department Customer Support Center
Company Name
SMBC Consumer Finance Co., Ltd.Region
Japan
Location
Tokyo & Fukuoka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Guarantee Center
Company Name
SMBC Consumer Finance Co., Ltd.Region
Japan
Location
Tokyo & Osaka
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Jul 2024
Account Info
Customer Service Center
Company Name
SMBC Trust Bank Ltd.Region
Japan
Location
Tokyo & Okinawa
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
PRESTIA Customer Concierge
Company Name
Sumitomo Mitsui Card Co., Ltd.Region
Japan
Location
Osaka, Tokyo & Nagoya
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Contact Center
Company Name
TeleperformanceRegion
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Single Client Technical Support Program
Company Name
The Iyo Bank Ltd.Region
Japan
Location
Matsuyama
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
Direct Consulting Division Iyogin Telephone Center
Company Name
transcosmos inc.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
Work At Home for a Single Client Technical Support Program
Company Name
transcosmos inc.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
A Single Client Technical Support Program