Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
ConduentRegion
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
AHA for a Single Client Technical Support Program
Company Name
ConduentRegion
LATAM
Location
Sao Paulo, Brazil
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Inbound Technical Support for a Single Client
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
Inbound and Technical Support Services
Company Name
CoomevaRegion
LATAM
Location
Cali, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jul 2025
Account Info
Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
Company Name
Costa Rican Electricity Institute (ICE)Region
LATAM
Location
Costa Rica
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Aug 2025
Account Info
Customer Support, Customer Service, and Collections
Company Name
CrystelRegion
EMEA
Location
Amman, Jordan
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Contact Center Services
Company Name
Emdad Al KhebratRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
CX Managed Services
Company Name
Emirates NBD ServicesRegion
EMEA
Location
United Arab Emirates
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Oct 2024
Account Info
Inbound, Outbound and Collection Services
Company Name
EmtelcoRegion
LATAM
Location
Medellin, Colombia
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Account Info
Tigo Fixed and Mobile E-Care Services
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
A subsidiary of eFinance Investment Group
Company Name
Etimad NCGRRegion
EMEA
Location
Jessah, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
Inbound Services
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
FedEx Poland CE
Company Name
FedExRegion
EMEA
Location
United Kingdom
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
UK Customer Care
Company Name
IntouchCXRegion
North America
Location
Mesa, Arizona
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
A Single Client Customer Service Program
Company Name
IntouchCXRegion
North America
Location
Winnipeg, Manitoba Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
A Single Client Technical Support Program
Company Name
IntouchCXRegion
EMEA
Location
Cairo, Egypt
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
A Single Client Technical Support Program
Company Name
ITHRA United Business ServicesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Process Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Dec 2025
Account Info
Business Process Outsourcing
Company Name
JAL Card, Inc.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Contact Center
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo & Fukuoka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
A Single Client Technical Support Program
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Work At Home (AHA) Operations for a Single Client Technical Support Program
Company Name
JP TWOWAY CONTACT Co., Ltd.Region
Japan
Location
Sapporo and Fukuoka
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Customer Service Center
Company Name
Konexo Solutions CenterRegion
LATAM
Location
Morelia, Mexico
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Nov 2024
Account Info
Posadas Voice, Posadas Data, Loyalty Programs, Globogo, Kivac, FAVC, Sura Afore
Company Name
LenovoRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Singapore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Kuala Lumpur, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Engagement Center (GTAP - CEC)
Company Name
Lenovo India Private Ltd.Region
India
Location
Delhi, Mumbai & Bangalore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
Lenovo India Private Ltd.Region
India
Location
Bengaluru
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Customer Engagement Center (CEC)
Company Name
MalomatiaRegion
EMEA
Location
Doha, Qatar
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
Inbound Customer Contact Center Services
Company Name
MastercardRegion
APAC
Location
Sydney, Australia
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Sep 2025
Account Info
B2C Contact Center
Company Name
Merchants SA Pty LtdRegion
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Selection of Key Accounts
Company Name
Ministry of Municipality and EnvironmentRegion
EMEA
Location
State of Qatar
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Inbound Services, Human & Digital-Assisted
Company Name
Mizuho Securities Co., Ltd.Region
Japan
Location
Tokyo, Osaka & Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
Direct Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
Net One Systems Co., Ltd.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2025
Account Info
eXpert Operation Center (XOC)