Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
KONICA MINOLTA JAPAN, INC.Region
Japan
Location
Tokyo
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
Healthcare Company | Customer Service Unit | Customer Service Center
Company Name
LenovoRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Singapore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Kuala Lumpur, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Engagement Center (GTAP - CEC)
Company Name
Lenovo India Private Ltd.Region
India
Location
Delhi, Mumbai & Bangalore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
Lenovo India Private Ltd.Region
India
Location
Bengaluru
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Customer Engagement Center (CEC)
Company Name
MajorelRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2023
Account Info
Inbound
Company Name
MajorelRegion
EMEA
Location
Casablanca, Morocco
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
A Single Client Technical Support Program
Company Name
MalomatiaRegion
EMEA
Location
Doha, Qatar
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Account Info
Inbound Services
Company Name
MastercardRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Sep 2024
Account Info
B2C Contact Center
Company Name
Merchants SA Pty LtdRegion
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Selection of Key Accounts
Company Name
Ministry of Municipality and EnvironmentRegion
EMEA
Location
State of Qatar
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Inbound Services, Human & Digital-Assisted
Company Name
Mizuho Securities Co., Ltd.Region
Japan
Location
Tokyo, Osaka & Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Direct Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
Net One Systems Co., Ltd.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
eXpert Operation Center
Company Name
NTT Communications Corp.Region
Japan
Location
Tokyo & Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
Service Desk
Company Name
NTT-ME Corp.Region
Japan
Location
Tokyo, Saitama & Hokkaido
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Network Management Department Customer Service Center Business Service Front
Company Name
Orange JordanRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Account Info
Customer Experience B2B & B2C
Company Name
Orange MaliRegion
EMEA
Location
Mali, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service
Company Name
Orange MoldovaRegion
EMEA
Location
Moldova
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Customer Care & Direct Sales
Company Name
Orange Polska S.A.Region
EMEA
Location
Warsaw, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
Enterprise Customer Experience B2C and B2P
Company Name
Orange Romania S.A.Region
EMEA
Location
Bucharest, Romania
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Account Info
Telesales
Company Name
Orange Sénégal & Orange Business SénégalRegion
EMEA
Location
Senegal, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
Inbound and Technical Support Services
Company Name
Orient Corp.Region
Japan
Location
Fujimino
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Tokyo Daiichi Service Center
Company Name
Pengurusan Air Selangor Sdn. Bhd.Region
APAC
Location
Selangor, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2023
Account Info
Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
Company Name
Promociones y Cobranzas Beta S.A.Region
LATAM
Location
Bogota, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Feb 2025
Account Info
Banco Davivienda Collections Program; CALR, UNES Financial Assistance Processes
Company Name
RAYA Customer ExperienceRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Account Info
Cairo Sites
Company Name
SBI Cards and Payment Services Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2023
Account Info
Workforce Management Processes
Company Name
SCSK ServiceWare Corp.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
SCSK ServiceWare Corp.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
A Single Client Technical Support Program
Company Name
Shanghai Kaichang Information & Technology Co., LtdRegion
APAC
Location
Wuxi, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
TP Wuxi PIT Program
Company Name
Shanghai Kaichang Information & Technology Co., Ltd.Region
APAC
Location
Chongqing, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
TP Chongqing PIT Program
Company Name
Shanghai OnStar Telematics Service Co., Ltd.Region
APAC
Location
Shanghai, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
SAIC-GM Customer Service Center Customer Support & Vehicle Service
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.Region
APAC
Location
Xi'an, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Xian Branch Huawei Voice and Chat Programs