Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Saitama, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoRoad Service Department, Customer Service Department
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
Company Name
KellyConnectRegionNorth America
LocationTroy, Michigan
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoA Single Client Technical Support Program
Company Name
Konecta GroupRegionLATAM
LocationMedellin, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateAug 2023
Entity InfoeCare Tigo Bolivia
Company Name
Konecta GroupRegionLATAM
LocationMexico City, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateAug 2023
Entity InfoKonecta Latam Central - Grupo CMDTA Mex para Tigo Honduras
Company Name
Konexo Contact + Solution CenterRegionLATAM
LocationMorelia, Mexico
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoPosadas Voz y Datos, Programas de Lealtad y Globogo
Company Name
KONICA MINOLTA, INC.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoHealthcare Company Customer Service Unit Customer Service Center
Company Name
LenovoRegionIndia
LocationDelhi, Mumbai & Bangalore
StatusApplied
CertificationCX Standard for Vendor Management Organizations
Release6.1
Cert DateAug 2023
Entity InfoFace to Face Services
Company Name
LenovoRegionAPAC
LocationSydney, Australia
StatusApplied
CertificationCX Standard for Vendor Management Organizations
Release6.1
Cert DateAug 2023
Entity InfoFace to Face Services
Company Name
LenovoRegionAPAC
LocationSingapore
StatusApplied
CertificationCX Standard for Vendor Management Organizations
Release6.1
Cert DateAug 2023
Entity InfoFace to Face Services
Company Name
MajorelRegionAPAC
LocationClark, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoA Single Client Technical Support Program
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound
Company Name
MajorelRegionEMEA
LocationCasablanca Morocco
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2023
Entity InfoInbound & Technical Support Services
Company Name
Majorel Georgia, LLCRegionEMEA
LocationTbilisi, Georgia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoPIT Program
Company Name
MalomatiaRegionEMEA
LocationDoha, Qatar
StatusProcess Recertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMay 2024
Entity InfoInbound Voice, Email Web & Chat
Company Name
MastercardRegionNorth America
LocationO'Fallon, Missouri
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateSep 2023
Entity InfoB2C Contact Center
Company Name
MastercardRegionNorth America
LocationO'Fallon, Missouri
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
MastercardRegionIndia
LocationPune
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
MastercardRegionAPAC
LocationSydney, Australia
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateSep 2023
Entity InfoB2C Contact Center
Company Name
MastercardRegionEMEA
LocationDublin, Ireland
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
Merchants SA Pty LtdRegionEMEA
LocationCape Town, South Africa
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Selection of Key Accounts
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusApplied
CertificationCX Standard for CSPs
Release7.0
Cert DateDec 2022
Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
Mizuho Securities Co., Ltd.RegionJapan
LocationTokyo, Osaka & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
Muñoz CorporativoRegionLATAM
LocationLeon, Mexico
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMay 2024
Entity InfoBBVA Call Me Back & Credit Cards
Company Name
Net One Systems Co., Ltd.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateNov 2023
Entity InfoeXpert Operation Center
Company Name
NTT Communications Corp.RegionJapan
LocationTokyo & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoService Desk
Company Name
NTT-ME Corp.RegionJapan
LocationTokyo, Saitama & Hokkaido
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoNetwork Service Headquarters Business Service Center
Company Name
OPS Contact CenterRegionLATAM
LocationTegucigalpa, Honduras
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateSep 2023
Entity InfoVentas Telefónicas TIGO, Cobranza Banco y Almacenes
Company Name
Orange JordanRegionEMEA
LocationAmman, Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoCustomer Experience B2B & B2C
Company Name
Orange MaliRegionEMEA
LocationMali, Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound & Technical Support
Company Name
Orange Polska S.A.RegionEMEA
LocationWarsaw, Poland
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoEnterprise Customer Experience B2C and B2P
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoDirect Sales