Press Releases

COPC Inc. serves as a global thought leader to continuously drive operational improvements
in call centers, VMOs, and other customer experience operations.  
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COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training

SINGAPORE and KUALA LUMPUR, Malaysia — (9 August 2018) — COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, is pleased to announce a partnership with Quest Learning in Kuala Lumpur, Malaysia, to provide call centre and customer experience management training that qualifies for the Human Resources Development Fund (HRDF) subsidy.
The first two COPC Inc. classes offered in partnership with Quest are COPC® Customer Journey Mapping Certification on 25-27 September 2018, and COPC® Best Practices for Customer Experience (CX) Operations on 29 October – 2 November 2018. Additional dates for these two classes will be available in 2019. Companies that participate in the Malaysian government’s HRDF program can take these classes and receive a subsidy on class fees under the HRDF guidelines.
Read the press release