Press Releases

COPC Inc. serves as a global thought leader to continuously drive operational improvements
in call centers, VMOs, and other customer experience operations.  
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Now Available – Release 6.2 of the COPC Customer Experience (CX) Standard

WINTER PARK, Fla.— (Jan. 15, 2020) — COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces the immediate availability of Release 6.2 of the COPC Customer Experience (CX) Standard. The COPC CX Standard is a comprehensive performance management system that provides practitioners with guidelines and best practices for managing and improving the performance of their customer experience operations.

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