Press Releases

RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

September 29, 2022

RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

By: Teal Benson

WINTER PARK, Fla., Sept. 26, 2022— COPC Inc. is pleased to announce that it has once again approved Nexcom’s RevealCX as...
Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

September 19, 2022

Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

By: Teal Benson

WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development  

September 8, 2022

CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development  

By: Teal Benson

WINTER PARK, Fla., Sept. 8, 2022– COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group...
Express International Inc. Invests in Employees to Elevate Customer Service

April 19, 2022

Express International Inc. Invests in Employees to Elevate Customer Service

By: Karen Colvin

WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
QuisLex Becomes First in the Legal Industry to Earn                                          COPC Inc. Certification

May 31, 2019

QuisLex Becomes First in the Legal Industry to Earn COPC Inc. Certification

By: Karen Colvin

QuisLex validates its compliance with high performance benchmarks set by the COPC CX Standard NEW YORK (PRWEB) MAY 21, 2019...
Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program

May 29, 2019

Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program

By: Karen Colvin

WINTER PARK, Fla. and DENVER. Colo. — (May 29, 2019) — COPC Inc., a global consulting firm that helps companies...
COPC Inc. Announces Customer Service Journey Consulting Program

May 7, 2019

COPC Inc. Announces Customer Service Journey Consulting Program

By: Karen Colvin

Offering Helps Clients Address the Business Impact of Poor Customer Service WINTER PARK, Fla.—(May 7, 2019)— COPC Inc., a global...
Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service

February 20, 2019

Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service

By: Karen Colvin

COPC Inc. & Execs In The Know Publish 2018 Corporate Edition of the CXMB Series WINTER PARK, Fla. – (Feb....
COPC Inc. Announces its 2019 Global Public Training Calendar  for Customer Experience Management Professionals

February 14, 2019

COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management Professionals

By: Karen Colvin

Winter Park, Fla.—(Feb. 14, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services

May 22, 2018

COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services

By: Karen Colvin

Nearly 57% of surveyed customers reported moving some or all of their business as a result of a poor customer care...
COPC Inc. Names Kyle Kennedy President and Chief Operating Officer

May 11, 2018

COPC Inc. Names Kyle Kennedy President and Chief Operating Officer

By: Karen Colvin

Winter Park, Fla.— (May 11, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the...
World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.

May 8, 2018

World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.

By: Karen Colvin

FREMONT, CA – With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to...
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series

April 3, 2018

Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series

By: Karen Colvin

Findings show that only about one-third of respondents felt their company offered support in all the channels their customers want...
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

February 28, 2018

COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

By: Karen Colvin

Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice

January 25, 2018

COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice

By: Karen Colvin

Winter Park, Fla.—(Jan 25, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Announces Its Global Public Training Calendar

March 10, 2017

COPC Inc. Announces Its Global Public Training Calendar

By: Karen Colvin

Winter Park, Fla.—(March 10, 2017)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Publishes The COPC Customer Experience Standard For Outsource Service Providers

June 28, 2016

COPC Inc. Publishes The COPC Customer Experience Standard For Outsource Service Providers

By: Karen Colvin

Winter Park, FL. —(June 28, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Celebrates 20 Years of Helping Companies Improve Operational Performance and Transform the Customer Experience

March 21, 2016

COPC Inc. Celebrates 20 Years of Helping Companies Improve Operational Performance and Transform the Customer Experience

By: Karen Colvin

Winter Park, Fla. —(March 21, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Announces Release 6.0 of the CSP Standard Renames to COPC Customer Experience Standard

February 4, 2016

COPC Inc. Announces Release 6.0 of the CSP Standard Renames to COPC Customer Experience Standard

By: Karen Colvin

Winter Park, Fla. —(February 4, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
Execs In The Know and COPC Inc. Release the Executive Summary for the 2015 Corporate Edition of the Customer Experience Management Benchmark Series

January 22, 2016

Execs In The Know and COPC Inc. Release the Executive Summary for the 2015 Corporate Edition of the Customer Experience Management Benchmark Series

By: Karen Colvin

Phoenix, AZ and Winter Park, FL — January 22, 2016 — Execs In The Know, a global network of customer...
COPC Inc. Announces 2016 Global Training Calendar

January 21, 2016

COPC Inc. Announces 2016 Global Training Calendar

By: Karen Colvin

Winter Park, Fla. —(January 21, 2016) )— COPC Inc., a global consulting firm that helps companies improve operations to transform...