Press Releases

COPC Inc. serves as a global thought leader to continuously drive operational improvements
in call centers, VMOs, and other customer experience operations.  
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COPC Inc. Announces Customer Service Journey Consulting Program

WINTER PARK, Fla.—(May 7, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces the global availability of a consulting program to manage the customer service journey, providing a new way for any company to address performance issues with their customer care operations. COPC Inc. service journey consulting improves not just issue resolution but also overall business outcomes. This is accomplished by focusing on the customer’s experience as they navigate specific service journey scenarios.

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