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COPC Inc. serves as a global thought leader to continuously drive operational improvements in call centers, vendor management organizations and other customer experience operations. Learn more about our activities below.

Express International Inc. Invests in Employees to Elevate Customer Service

WINTER PARK, Fla. (April 15, 2022)— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty director and supervisor-level Express International employees completed COPC® Contact Center Management training.   

The individual-level COPC Contact Center Management training improves customer experience operations based on theCOPC Customer Experience (CX) Standard — the industry’s most highly recognized performance management system.   

As one of Guyana’s leading Business Process Outsourcing (BPO) companies, Express International realizes the value of COPC Inc.’s training and certification. Express International’s pledge to develop its employees and brand through COPC Inc. training shows a commitment to achieving operational excellence. 

Express International aspires to become the first-ever BPO Center in Guyana to receive organizational-level COPC certification. CEO of Express International, Ken Deocharran, stated that an additional 20 employees would complete COPC Inc. training this year. 

The move was a pivotal stepping-stone in building a strong brand through people-first leadership and development,” said Deocharran. He believes that investing in employees is the surest way to deliver exceptional performance to clients, aid in growth and create more jobs in Guyana. 

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