Press Releases

COPC Inc. serves as a global thought leader to continuously drive operational improvements
in call centers, VMOs, and other customer experience operations.
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COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations

Winter Park, Florida — (Nov. 30, 2017)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, has published the COPC Customer Experience (CX) Standard for Vendor Management Organizations (VMOs), Release 6.0, a performance management framework for working with third-party providers of call center and CX services. Release 6.0 replaces the COPC VMO Standard, Release 5.2 and provides best practices for VMOs managing the customer experience, including assisted and unassisted channels, through third-party providers. The COPC CX Standard for VMOs is available for free. COPC Inc. also has redesigned and renamed its VMO training, which is now called COPC® Best Practices for VMOs. Classes will be available starting in early 2018.

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