Press Releases
May 22, 2023
The COPC Standards Committee Welcomes Scott Horace
WINTERPARK, Fla., May 18, 2023 — COPC Inc. announces the addition of Scott Horace to the COPC Standards Committee. The...
September 29, 2022
RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program
WINTER PARK, Fla., Sept. 26, 2022— COPC Inc. is pleased to announce that it has once again approved Nexcom’s RevealCX as...
September 26, 2022
COPC Inc. Announces Employee Engagement Research Series
Global Insights for Integrating Employee and Customer Experience Strategies WINTER PARK, Fla., Sept. 26, 2022— COPC Inc., a global customer...
September 19, 2022
Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc
WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
September 8, 2022
CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development
WINTER PARK, Fla., Sept. 8, 2022– COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group...
April 19, 2022
Express International Inc. Invests in Employees to Elevate Customer Service
WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
August 5, 2021
COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard
New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering...
January 15, 2020
Now Available – Release 6.2 of the COPC Customer Experience Standard
WINTER PARK, Fla.— (Jan. 15, 2020) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
May 31, 2019
QuisLex Becomes First in the Legal Industry to Earn COPC Inc. Certification
QuisLex validates its compliance with high performance benchmarks set by the COPC CX Standard NEW YORK (PRWEB) MAY 21, 2019...
May 29, 2019
Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program
WINTER PARK, Fla. and DENVER. Colo. — (May 29, 2019) — COPC Inc., a global consulting firm that helps companies...
May 7, 2019
COPC Inc. Announces Customer Service Journey Consulting Program
Offering Helps Clients Address the Business Impact of Poor Customer Service WINTER PARK, Fla.—(May 7, 2019)— COPC Inc., a global...
February 20, 2019
Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service
COPC Inc. & Execs In The Know Publish 2018 Corporate Edition of the CXMB Series WINTER PARK, Fla. – (Feb....
February 14, 2019
COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management Professionals
Winter Park, Fla.—(Feb. 14, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
May 22, 2018
COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services
Nearly 57% of surveyed customers reported moving some or all of their business as a result of a poor customer care...
May 11, 2018
COPC Inc. Names Kyle Kennedy President and Chief Operating Officer
Winter Park, Fla.— (May 11, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the...
May 8, 2018
World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.
FREMONT, CA – With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to...
April 3, 2018
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings show that only about one-third of respondents felt their company offered support in all the channels their customers want...
February 28, 2018
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals
Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
January 25, 2018
COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice
Winter Park, Fla.—(Jan 25, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
May 24, 2017
COPC Inc. and Execs In The Know Publish Retail Customer Experience Research Insights
WINTER PARK, FL — (May 24, 2017) — COPC Inc., a global consulting firm that helps companies improve operations to...
March 10, 2017
COPC Inc. Announces Its Global Public Training Calendar
Winter Park, Fla.—(March 10, 2017)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
December 7, 2016
COPC Inc. Signs Agreement with Great Outcomes Limited
AUCKLAND, NEW ZEALAND—(December 7, 2016)—COPC Inc., the world’s leading authority on operations that support the customer experience, today announced that...
November 18, 2016
COPC Inc. and Execs In The Know Publish Travel & Hospitality Findings as Part of New Industry-Specific Customer Experience Research
WINTER PARK, FL — (November 18, 2016) —COPC Inc., a global consulting firm that helps companies improve operations to transform...
October 24, 2016
Execs In The Know and COPC Inc. to Host CXMB Series Workshop in Toronto
Phoenix, ARIZONA—October 24, 2016—Following the recent release of the 2016 Customer Experience Management Benchmark (CXMB) Series Consumer Edition, Execs In...
October 20, 2016
COPC Inc. Launches Global Customer Journey Mapping Consulting and Training Services
Winter Park, FLORIDA—October 20, 2016—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...
June 28, 2016
COPC Inc. Publishes The COPC Customer Experience Standard For Outsource Service Providers
Winter Park, FL. —(June 28, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
April 4, 2016
COPC Inc. Announces New Training for Customer Experience Operations
Winter Park, FL. — (April 4, 2016) — COPC Inc., a global consulting firm that helps companies improve operations to...
March 21, 2016
COPC Inc. Celebrates 20 Years of Helping Companies Improve Operational Performance and Transform the Customer Experience
Winter Park, Fla. —(March 21, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
February 4, 2016
COPC Inc. Announces Release 6.0 of the CSP Standard Renames to COPC Customer Experience Standard
Winter Park, Fla. —(February 4, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
January 22, 2016
Execs In The Know and COPC Inc. Release the Executive Summary for the 2015 Corporate Edition of the Customer Experience Management Benchmark Series
Phoenix, AZ and Winter Park, FL — January 22, 2016 — Execs In The Know, a global network of customer...
January 21, 2016
COPC Inc. Announces 2016 Global Training Calendar
Winter Park, Fla. —(January 21, 2016) )— COPC Inc., a global consulting firm that helps companies improve operations to transform...