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COPC Inc. serves as a global thought leader to continuously drive operational improvements in call centers, vendor management organizations and other customer experience operations. Learn more about our activities below.

COPC Inc. Announces Release 7.0 of the COPC Customer Experience CX Standard

New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering cost.

WINTER PARK, Fla. — (August 5, 2021) — COPC Inc., a global consulting, training, certification, benchmarking and research firm that has set the standard in customer experience (CX), is pleased to announce Release 7.0 of the COPC Customer Experience (CX) Standard with specialized editions for Customer Operations and Contact Centers. The COPC CX Standard is a performance management system used to improve operations that support the customer experience. These specific versions of the COPC CX Standard will be available in English, Chinese, Japanese, French, Portuguese and Spanish.

“We built the new COPC CX Standard, Release 7.0 to address the advancement of digital support technologies, to ensure focus on the entire Service Journey and to support greater employee engagement. These new requirements and metrics build on COPC Inc.’s proven approach for driving high performance in CX Operations,” said Kyle Kennedy, COO of COPC Inc. and COPC Standards Committee Member. 

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