COPC Inc. serves as a global thought leader to continuously drive operational improvements
in call centers, VMOs, and other customer experience operations. Learn more about our activities here.
Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service
WINTER PARK, Fla. – (Feb. 20, 2019) –COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, and Execs In The Know, a global community of customer experience professionals, have announced the release of the 2018 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. The report, The CX Journey: Understanding Corporate Strategies and Best Practices, provides customer experience management insights from the corporate perspective.