May 9, 2018
FREMONT, CA – With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to the COPC Outsource Service Provider (OSP) Standard Release 5.2. The achievement occurred recently when the company’s contact center in Tokyo, Japan, was certified in March 2018.
COPC Inc. certification is the most prestigious certification for customer experience operations. To be certified by COPC Inc., a company must adopt and consistently implement best practices to manage customer satisfaction, service, quality and costs. Certified organizations can ensure clients and end-users consistently receive exceptional levels of service and quality, combined with operational efficiency and reduced costs.
“This milestone sets a new industry benchmark in adapting the COPC Standard and demonstrates our ability to drive industry-leading results for our clients and staff globally,” said Chris Caldwell, Concentrix President. “We are extremely proud of this accomplishment and the differentiating value we bring to our clients as a result.”
“Over this past decade of partnership, Concentrix has demonstrated an outstanding commitment to performance,” said Kyle Kennedy, COPC Executive Vice President. “With 20 sites now certified to the COPC CX Standard, Concentrix has developed a truly unique and impressive certification footprint. We recognize and congratulate Concentrix on this achievement, and on their dedication to operational excellence.”
Separately, Ankit Poothia, Concentrix Director, COPC Compliance, recently joined COPC’s Standards Committee. The committee defines the scope, review and approve changes in the COPC Customer Experience (CX) Standards and their associated certification processes.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
SYNNEX Corporation is a Fortune 500 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.
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