Category: EMEA

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Etisal International Company
  • RegionEMEA
  • LocationSaudia Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors AC Program
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateJul 2022
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Huawei Device Co., Ltd.
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Orange Guinée
  • RegionEMEA
  • LocationConakry, Guinée
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateSep 2022
  • Company Name

    Sitel Group
  • RegionEMEA
  • LocationRomania
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateApr 2022
  • Company Name

    Malomatia
  • RegionEMEA
  • LocationDoha, Qatar
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2021
  • Company Name

    SolexPLUS
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateAug 2021
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateDec 2021
  • Company Name

    Perfect Presentation Co. (2P)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    Solutions by STC
  • RegionEMEA
  • LocationSaudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateMar 2022
  • Company Name

    SmartLink
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateMar 2022
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGronau, Germany
  • StatusProcess Recertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateSep 2021
  • Entity InfoWFM Center of Excellence Hollandsnieuwe, RCCL GTS, Pfizer, Enterprise, Vodafone KSC, Vodafone DSL, Vodafone Services, UPS, Health Equity, Humana RCC and Comp IQ
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationGorlitz, Germany
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Majorel
  • RegionEMEA
  • LocationCasablanca, Morocco
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2021
  • Company Name

    Webhelp Agadir
  • RegionEMEA
  • LocationMorocco
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    ccc by stc
  • RegionEMEA
  • LocationRiyadh & Jeddah, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2022
  • Company Name

    Saudi Telecom Company (STC)
  • RegionEMEA
  • LocationRiyadh & Dammam, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Majorel
  • RegionEMEA
  • LocationTbilisi, Georgia
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateAug 2021
  • Company Name

    Webhelp Turkey & Jordan
  • RegionEMEA
  • LocationTurkey & Jordan
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2022
  • Entity InfoLeia Program
  • Company Name

    Orange Mali
  • RegionEMEA
  • LocationMali, Africa
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Orange Jordan
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateOct 2021
  • Company Name

    Conduent
  • RegionEMEA
  • LocationValence, France
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateSep 2021
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateDec 2019
  • Company Name

    Orange Polska S.A.
  • RegionEMEA
  • LocationWarsaw, Poland
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateFeb 2022
  • Company Name

    Webhelp Nederland
  • RegionEMEA
  • LocationGroningen, The Netherlands
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Orange Côte d’Ivoire
  • RegionEMEA
  • LocationAbidjan, Côte d'Ivoire
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.0
  • Cert DateJul 2019
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Cluj, Galati & Timisoara, Romania
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Aquitel
  • RegionEMEA
  • LocationPoitiers, France
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationDubai, UAE
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.1
  • Cert DateOct 2021
  • Company Name

    Direct Star LLC
  • RegionEMEA
  • LocationVolgograd, Russia
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateOct 2021