Category: EMEA

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationGermany
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Majorel
  • RegionEMEA
  • LocationCasablanca Morocco
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoInbound & Technical Support Services
  • Company Name

    Telus International
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoAlpine Project
  • Company Name

    Interactive Smart Communications (ISC)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoInbound, Outbound & Technical Support Services
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTelesales
  • Company Name

    Mastercard
  • RegionEMEA
  • LocationDublin, Ireland
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    ZATCA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoZakat, Tax and Customs Authority
  • Company Name

    Crystel
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoContact Center Services
  • Company Name

    Yource Group
  • RegionEMEA
  • LocationLeeuwarden, Netherlands
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoBonprix Account
  • Company Name

    Merchants SA Pty Ltd
  • RegionEMEA
  • LocationCape Town, South Africa
  • StatusProcess Recertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoA Selection of Key Accounts
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationKatowice, Poland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    2P Perfect Presentation
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoContact Center Services
  • Company Name

    Enable Outsourcing
  • RegionEMEA
  • LocationEgypt
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA subsidiary of eFinance
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCST Program
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoDirect Sales
  • Company Name

    FedEx
  • RegionEMEA
  • LocationUnited Kingdom & Ireland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoOutsource Partners
  • Company Name

    FedEx
  • RegionEMEA
  • LocationWarsaw & Katowice, Poland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    FedEx
  • RegionEMEA
  • LocationLisbon, Portugal
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    Saudi Data & AI Authority (SDAIA)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoInbound
  • Company Name

    Majorel
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoInbound
  • Company Name

    SmartLink KSA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateOct 2022
  • Entity InfoAccounts Managed by SmartLink
  • Company Name

    Ithra United Business Services
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2022
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoInstacart Program
  • Company Name

    Etisal International Company
  • RegionEMEA
  • LocationSaudia Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoAt Home Advisors
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusProcess Recertified
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoGlobal Workforce Management
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Malomatia
  • RegionEMEA
  • LocationDoha, Qatar
  • StatusProcess Recertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoInbound Voice, Email Web & Chat
  • Company Name

    Advanced Shining Gulf Company (Solex Plus)
  • RegionEMEA
  • LocationJeddah & Riyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound, Technical Support, Business Process Outsourcing
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoInbound & Business Process Outsourcing Services
  • Company Name

    solutions by stc
  • RegionEMEA
  • LocationSaudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoAmer Project
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationGorlitz, Germany
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoAt Home Advisors Cloud Campus GmbH
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoAt Home Advisors