Category: EMEA

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Mastercard
  • RegionEMEA
  • LocationDublin, Ireland
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    ZATCA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoZakat, Tax and Customs Authority
  • Company Name

    Crystel
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoContact Center Services
  • Company Name

    Yource Group
  • RegionEMEA
  • LocationLeeuwarden, Netherlands
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoBonprix Account
  • Company Name

    Merchants
  • RegionEMEA
  • LocationGauteng, South Africa
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoA Selection of Key Accounts
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationKatowice, Poland
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    2P Perfect Presentation
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoContact Center Services
  • Company Name

    Enable Outsourcing
  • RegionEMEA
  • LocationEgypt
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA subsidiary of eFinance
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCST Program
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoDirect Sales
  • Company Name

    FedEx
  • RegionEMEA
  • LocationUnited Kingdom & Ireland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoOutsource Partners
  • Company Name

    FedEx
  • RegionEMEA
  • LocationWarsaw & Katowice, Poland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    FedEx
  • RegionEMEA
  • LocationLisbon, Portugal
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    Saudi Data & AI Authority (SDAIA)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Company Name

    Majorel
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Company Name

    SmartLink KSA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateOct 2022
  • Entity InfoAccounts Managed by SmartLink
  • Company Name

    Ithra United Business Services
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2022
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoGroupon Project
  • Company Name

    Etisal International Company
  • RegionEMEA
  • LocationSaudia Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors AC Program
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoA Selection of Key Accounts
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Malomatia
  • RegionEMEA
  • LocationDoha, Qatar
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound Voice, Email Web & Chat
  • Company Name

    Advanced Shining Gulf Company (Solex Plus)
  • RegionEMEA
  • LocationJeddah & Riyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound, Technical Support, Business Process Outsourcing
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2021
  • Company Name

    solutions by stc
  • RegionEMEA
  • LocationSaudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoAmer Project
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGermany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoAt Home Advisors for Multiple Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationGorlitz, Germany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoCloud Campus GmbH
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoAt Home Advisors Turkey
  • Company Name

    Webhelp Moroccco & Portugal
  • RegionEMEA
  • LocationMorocco & Portugal
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    CCC by stc
  • RegionEMEA
  • LocationRiyadh, Jeddah and Al-Madinah al-Munawwarah, Saudi Arabia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Company Name

    Majorel
  • RegionEMEA
  • LocationTbilisi, Georgia
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateAug 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Webhelp Turkey & Jordan
  • RegionEMEA
  • LocationTurkey & Jordan
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoA Single Client Technical Support Program