Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Telus InternationalRegionEMEA
LocationBulgaria
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateAug 2024
Entity InfoWestern Union Program
Company Name
MajorelRegionEMEA
LocationCasablanca, Morocco
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoInbound and Technical Support Services
Company Name
Concentrix Corp.RegionEMEA
LocationPortugal & Germany
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Telus InternationalRegionEMEA
LocationBucharest, Romania
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoAlpine Program
Company Name
Interactive Smart Communications (ISC)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound, Outbound & Technical Support Services
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoTelesales
Company Name
MastercardRegionEMEA
LocationDublin, Ireland
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
ZATCARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateOct 2023
Entity InfoZakat, Tax and Customs Authority
Company Name
CrystelRegionEMEA
LocationAmman, Jordan
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoContact Center Services
Company Name
Yource GroupRegionEMEA
LocationLeeuwarden, Netherlands
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoBonprix Account
Company Name
Merchants SA Pty LtdRegionEMEA
LocationCape Town, South Africa
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Selection of Key Accounts
Company Name
TeleperformanceRegionEMEA
LocationKatowice, Poland
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
2P Perfect PresentationRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoContact Center Services
Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance
Company Name
TeleperformanceRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoCST Program
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoDirect Sales
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
Saudi Data & AI Authority (SDAIA)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoInbound
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoInbound
Company Name
SmartLink KSARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateOct 2022
Entity InfoAccounts Managed by SmartLink
Company Name
Ithra United Business ServicesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateDec 2022
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoInstacart Program
Company Name
TeleperformanceRegionEMEA
LocationSkopje, North Macedonia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoA Single Client Technical Support Program
Company Name
5CARegionEMEA
LocationThe Netherlands
StatusProcess Recertified
CertificationCX Standard for OSPs
Release7.0
Cert DateNov 2023
Entity InfoGlobal Workforce Management
Company Name
AlasilaCXRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateJun 2022
Company Name
MalomatiaRegionEMEA
LocationDoha, Qatar
StatusProcess Recertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMay 2024
Entity InfoInbound Voice, Email Web & Chat
Company Name
Advanced Shining Gulf Company (Solex Plus)RegionEMEA
LocationJeddah & Riyadh, Saudi Arabia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2024
Entity InfoTechnical Support, Business Process Outsourcing
Company Name
Tamkeen TechnologiesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound & Business Process Outsourcing Services
Company Name
TeleperformanceRegionEMEA
LocationGorlitz, Germany
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoAt Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegionEMEA
LocationIstanbul, Turkey
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoAt Home Advisors
Company Name
Concentrix Corp.RegionEMEA
LocationAgadir, Morocco
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program