Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Orange MaliRegion
EMEA
Location
Mali, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service
Company Name
Orange JordanRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
B2B & B2C Customer Experience
Company Name
TeleperformanceRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
A Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union
Company Name
Xceed Contact CenterRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
Non Group Accounts: Smart Village, Maadi Park & Nasr City
Company Name
Concentrix Corp.Region
EMEA
Location
Nordics
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Stockholm, Sweden
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Athens, Greece
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Tirana, Albania
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Albania Marketing Services SH.P.K
Company Name
Orange Sénégal & Orange Business SénégalRegion
EMEA
Location
Senegal, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
Inbound and Technical Support Services
Company Name
RAYA Customer ExperienceRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
Cairo Sites
Company Name
TeleperformanceRegion
EMEA
Location
Maastricht, Netherlands
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
At Home Advisors Technical Support Programs
Company Name
Orange Polska S.A.Region
EMEA
Location
Warsaw, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
Enterprise Customer Experience B2C, B2P and Telesales
Company Name
Concentrix Corp.Region
EMEA
Location
Portugal
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
At Home Advisors for a Single Client Technical Support Program