Category: EMEA

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Orange Mali
  • Region EMEA
  • Location Mali, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Account Info Customer Service
  • Company Name

    Orange Jordan
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Account Info B2B & B2C Customer Experience
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Account Info A Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union
  • Company Name

    Xceed Contact Center
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2025
  • Account Info Non Group Accounts: Smart Village, Maadi Park & Nasr City
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Nordics
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Account Info A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Stockholm, Sweden
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2025
  • Account Info A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Athens, Greece
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2025
  • Account Info A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tirana, Albania
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Account Info Albania Marketing Services SH.P.K
  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • Region EMEA
  • Location Senegal, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Account Info Inbound and Technical Support Services
  • Company Name

    RAYA Customer Experience
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info Cairo Sites
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Maastricht, Netherlands
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Account Info At Home Advisors Technical Support Programs
  • Company Name

    Orange Polska S.A.
  • Region EMEA
  • Location Warsaw, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2025
  • Account Info Enterprise Customer Experience B2C, B2P and Telesales
  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Portugal
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info At Home Advisors for a Single Client Technical Support Program