Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
MastercardRegionIndia
LocationPune
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationGurugram
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
TeleperformanceRegionIndia
LocationMohali, Punjab
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Company Name
SBI Cards and Payment Services Ltd.RegionIndia
LocationGurugram
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoWorkforce Management Processes
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationBengaluru
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services