Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
LenovoRegionIndia
LocationDelhi, Mumbai & Bangalore
StatusApplied
CertificationCX Standard for Vendor Management Organizations
Release6.1
Cert DateAug 2023
Entity InfoFace to Face Services
Company Name
MastercardRegionIndia
LocationPune
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationGurugram
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoTechnical Support Services
Company Name
TeleperformanceRegionIndia
LocationMohali, Punjab
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoSingle Client Technical Support Programs
Company Name
SBI Cards and Payment Services Ltd.RegionIndia
LocationGurugram
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoWorkforce Management Processes
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationBengaluru
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services