Category: North America

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Conduent
  • RegionNorth America
  • LocationSorento, Florida
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationMontreal, Quebec, Canada
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateApr 2022
  • Entity InfoAt Home Advisors - A Single Client Technical Support Program
  • Company Name

    Huawei Consumer Business Group (BG)
  • RegionNorth America
  • LocationMexico City, Mexico
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateApr 2022
  • Company Name

    KellyConnect
  • RegionNorth America
  • LocationTroy, Michigan
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateFeb 2022
  • Company Name

    Ibex ITSC
  • RegionNorth America
  • LocationSpring Hill, Tennessee
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateSep 2021
  • Company Name

    Genpact
  • RegionNorth America
  • LocationRichardson, Texas
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateFeb 2021
  • Company Name

    Majorel
  • RegionNorth America
  • LocationGreenville, South Carolina
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateFeb 2021
  • Company Name

    24-7 Intouch
  • RegionNorth America
  • LocationWinnipeg, Manitoba
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateOct 2020
  • Company Name

    Concentrix At Home Advisors
  • RegionNorth America
  • LocationNiagara Falls, Ontario
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationHalifax, Nova Scotia
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationJacksonville, Florida
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateSep 2021
  • Company Name

    Transcom
  • RegionNorth America
  • LocationDenver, Colorado
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateApr 2022
  • Entity InfoAt Home Advisors, A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationNorth Lauderdale, Florida
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateFeb 2022
  • Entity InfoAt Home Advisors, A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationMontreal, Quebec
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2021
  • Company Name

    Novitas Solutions, Inc.
  • RegionNorth America
  • LocationMechanicsburg, Pennsylvania & Jacksonville, Florida
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationLake Mary, Florida
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationNiagara Falls, Ontario
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Concentrix
  • RegionNorth America
  • LocationHamilton, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoA Single Client Technical Support Program