Category: North America

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    KellyConnect
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release7.0
  • Cert DateFeb 2022
  • LocationTroy, Michigan
  • Company Name

    Ibex ITSC
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateSep 2021
  • LocationSpring Hill, Tennessee
  • Company Name

    Sitel Group
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateAug 2021
  • LocationKnoxville, Tennessee
  • Company Name

    Genpact
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateFeb 2021
  • LocationRichardson, Texas
  • Company Name

    Alorica
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateMar 2021
  • LocationFredericksburg, Virginia
  • Company Name

    Majorel
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateFeb 2021
  • LocationGreenville, South Carolina
  • Company Name

    Conduent
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateDec 2020
  • LocationAt Home Advisors, North America
  • Company Name

    24-7 Intouch
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateOct 2020
  • LocationWinnipeg, Manitoba
  • Company Name

    Teleperformance
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusApplied
  • Release6.2
  • Cert DateFeb 2022
  • LocationAt Home Advisors, USA
  • Company Name

    Concentrix At Home Advisors
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateApr 2021
  • LocationNiagara Falls, Ontario
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.1
  • Cert DateFeb 2021
  • LocationHalifax, Nova Scotia
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateSep 2021
  • LocationJacksonville, Florida
  • Company Name

    Transcom
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateApr 2022
  • LocationAt Home Advisors, North America
  • Company Name

    Teleperformance
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.2
  • Cert DateMar 2021
  • LocationNorth Lauderdale, Florida
  • Company Name

    Teleperformance
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateJan 2021
  • LocationMontreal, Quebec
  • Company Name

    Novitas Solutions, Inc.
  • RegionNorth America
  • CertificationCX Standard, CSP
  • StatusRecertified
  • Release6.2
  • Cert DateJan 2022
  • LocationMechanicsburg, Pennsylvania & Jacksonville, Florida
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateJan 2022
  • LocationLake Mary, Florida
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.1
  • Cert DateJul 2020
  • LocationPeterborough, Ontario
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.1
  • Cert DateDec 2020
  • LocationNiagara Falls, Ontario
  • Company Name

    Concentrix
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusCertified
  • Release6.1
  • Cert DateJul 2020
  • LocationHamilton, Ontario
  • Company Name

    Concentrix Daleville
  • RegionNorth America
  • CertificationCX Standard, OSP
  • StatusRecertified
  • Release6.2
  • Cert DateJul 2021
  • LocationDaleville, Indiana