Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2B
Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2C
Company Name
ConcentrixRegionNorth America
LocationUS & Canada
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
Company Name
ConduentRegionNorth America
LocationSorento, Florida
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoAt Home Advisors for a Single Client Technical Support Program
Company Name
TeleperformanceRegionNorth America
LocationMontreal, Quebec, Canada
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateApr 2022
Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
Company Name
Huawei Consumer Business Group (BG)RegionNorth America
LocationMexico City, Mexico
StatusCertified
CertificationCX Standard for CSPs
Release6.2
Cert DateApr 2022
Company Name
KellyConnectRegionNorth America
LocationTroy, Michigan
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateFeb 2022
Company Name
MajorelRegionNorth America
LocationGreenville, South Carolina
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateOct 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionNorth America
LocationKingston, Jamaica
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionNorth America
LocationNiagara Falls, Ontario
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoInbound Technical Support for a Single Client
Company Name
ConcentrixRegionNorth America
LocationHalifax, Nova Scotia
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateFeb 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionNorth America
LocationJacksonville, Florida
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateSep 2022
Entity InfoA Single Client Technical Support Program
Company Name
TranscomRegionNorth America
LocationDenver, Colorado
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateApr 2022
Entity InfoAt Home Advisors, A Single Client Technical Support Program
Company Name
TeleperformanceRegionNorth America
LocationNorth Lauderdale, Florida
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateFeb 2022
Entity InfoAt Home Advisors United States, A Single Client Technical Support Program
Company Name
ConcentrixRegionNorth America
LocationLake Mary, Florida
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJan 2022
Entity InfoA Single Client Technical Support Program
Company Name
ConcentrixRegionNorth America
LocationHamilton, Ontario, Canada
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoA Single Client Technical Support Program