Category: North America

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationToronto, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationO'Fallon, Missouri
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationO'Fallon, Missouri
  • StatusCertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoB2C Contact Center
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationUS & Canada
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
  • Company Name

    Conduent
  • RegionNorth America
  • LocationSorento, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    KellyConnect
  • RegionNorth America
  • LocationTroy, Michigan
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Majorel
  • RegionNorth America
  • LocationGreenville, South Carolina
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Conduent
  • RegionNorth America
  • LocationKingston, Jamaica
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationNiagara Falls, Ontario
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoInbound Technical Support for a Single Client
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationHalifax, Nova Scotia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoInbound Technical Support for a Single Client
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationJacksonville, Florida
  • StatusRecertification
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Transcom
  • RegionNorth America
  • LocationDenver, Colorado
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoAt Home Advisors, A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationNorth Lauderdale, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoAt Home Advisors USA, A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationLake Mary, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationHamilton, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA Single Client Technical Support Program