Category: North America

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    VXI Global Solutions
  • Region North America
  • Location United States
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2026
  • Account Info Virtual Operations for a Single Client Technical Support Program
  • Company Name

    IntouchCX
  • Region North America
  • Location Winnipeg, Manitoba Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2025
  • Account Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Halifax and Niagara Falls, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2025
  • Account Info A Single Client Technical Support Program
  • Company Name

    IntouchCX
  • Region North America
  • Location Mesa, Arizona
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2025
  • Account Info A Single Client Customer Service Program
  • Company Name

    Teleperformance
  • Region North America
  • Location Toronto, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info At Home Advisors for a Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location United States & Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2025
  • Account Info AHA Client Technical Support and Customer Service Programs
  • Company Name

    Conduent
  • Region North America
  • Location United States
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Oct 2025
  • Account Info AHA for a Single Client Technical Support Program
  • Company Name

    Transcom
  • Region North America
  • Location Denver, Colorado
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info At Home Advisors for a Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region North America
  • Location North Lauderdale, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info USA At Home Advisors for a Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Lake Mary, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Hamilton, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2025
  • Account Info A Single Client Technical Support Program