Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
Company Name
Shanghai transcosmos Technology Limited Co.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateSep 2022
Entity InfoHUAWEI Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
Company Name
TeleperformanceRegionLATAM
LocationBogota, Colombia
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateJul 2022
Entity InfoA Single Client Technical Support Program
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateSep 2022
Entity InfoCC BU 1st Division - OP2-1 - Dyson Wechat After-sales Service Program
Company Name
ConcentrixRegionNorth America
LocationUS & Canada
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateJun 2022
Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
Company Name
Talk AmericasRegionLATAM
LocationEl Salvador
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateOct 2022
Entity InfoProgramas de Servicio Al Cliente para El Salvador y Costa Rica, Ventas para TIGO (fijo y móvil) para San Salvador
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateAug 2022
Entity InfoGroupon Project
Company Name
Concentrix Services Corp.RegionAPAC
LocationQuezon City, Philippines
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateJun 2022
Entity InfoAvalon (UPA)
Company Name
Comdata GroupRegionLATAM
LocationMexico City, Mexico
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
Company Name
Konecta ColombiaRegionLATAM
LocationMedellin, Colombia
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoE-CARE y Campañas TIGO BOLIVIA
Company Name
CoomevaRegionLATAM
LocationCali, Colombia
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateJul 2022
Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
Company Name
ConduentRegionNorth America
LocationSorento, Florida
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateJul 2022
Entity InfoAt Home Advisors for a Single Client Technical Support Program
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateMay 2022
Entity InfoA Single Client Technical Support Program - Work At Home
Company Name
Jiangsu Jingdong Jinke Information Technology Co., LtdRegionAPAC
LocationSuqian & Yangzhou, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateJun 2022
Entity InfoJingdong Logistics National Customer Service Center Inbound and Digital Assisted Channel
Company Name
TeleperformanceRegionEMEA
LocationSkopje, North Macedonia
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateJun 2022
Entity InfoAt Home Advisors AC Program
Company Name
Banco AtlántidaRegionLATAM
LocationHonduras
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoOperaciones de Servicio al Cliente y Televentas
Company Name
Apex ParaguayRegionLATAM
LocationAsuncion, Paraguay
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateJul 2022
Entity InfoServicio a Clientes Mobile de TIGO Paraguay
Company Name
TeleperformanceRegionNorth America
LocationMontreal, Quebec, Canada
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateApr 2022
Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
Company Name
Huawei Consumer Business Group (BG)RegionNorth America
LocationMexico City, Mexico
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateApr 2022
Company Name
SkyTelRegionLATAM
LocationParaguay
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateJul 2022
Company Name
Huawei Device Co., Ltd.RegionAPAC
LocationXi'an, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateJan 2022
Company Name
Huawei Device Co., Ltd.RegionEMEA
LocationCairo, Egypt
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateMar 2022
Company Name
Orange GuinéeRegionEMEA
LocationConakry, Guinée
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateSep 2022
Company Name
TeleperformanceRegionIndia
LocationMohali, Punjab
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateJun 2022
Company Name
MalomatiaRegionEMEA
LocationDoha, Qatar
StatusApplied
CertificationCX Standard, OSP
Release6.2
Cert DateJul 2021
Company Name
SolexPLUSRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release6.2
Cert DateAug 2021
Company Name
Shanghai Onstar Telematics Company Ltd.RegionAPAC
LocationShanghai, China
StatusApplied
CertificationCX Standard, CSP
Release6.2
Cert DateJun 2021
Company Name
China Motion TelecareRegionAPAC
LocationShenzhen, Guangdong, China
StatusApplied
CertificationCX Standard, OSP
Release6.2
Cert DateMay 2021
Entity InfoHuawei Admin & Operator Service
Company Name
Atento GuatemalaRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
Company Name
China Mobile Online Service Company Ltd.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateDec 2021
Company Name
TeleperformanceRegionJapan
LocationTokyo
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateFeb 2022
Company Name
ConduentRegionEMEA
LocationGermany
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateAug 2022
Entity InfoAt Home Advisors for Multiple Technical Support Programs
Company Name
TeleperformanceRegionEMEA
LocationGorlitz, Germany
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateNov 2022
Entity InfoCloud Campus GmbH
Company Name
TeleperformanceRegionEMEA
LocationIstanbul, Turkey
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateNov 2022
Entity InfoAt Home Advisors Turkey