Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
TDCXRegionAPAC
LocationCebu, Philippines
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJan 2023
Entity InfoOnsite and At Home
Company Name
Xi’an Jumeng Technologies Development Ltd.RegionAPAC
LocationXi'an, China
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateDec 2022
Entity InfoHUAWEI Voice Program
Company Name
Wuhan transcosmos Technology Limited Co., Ltd.RegionAPAC
LocationWuhan, China
StatusProcess Certified
CertificationCX Standard for OSPs
Release6.2
Cert DateOct 2022
Entity InfoWuhan HONOR Outbound Support Program
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateSep 2022
Entity InfoHUAWEI Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
Company Name
TeleperformanceRegionLATAM
LocationBogota, Colombia
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoA Single Client Technical Support Program
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateSep 2022
Entity InfoCC BU 1st Division - OP2-1 - Dyson Wechat After-sales Service Program
Company Name
Concentrix Corp.RegionNorth America
LocationUS & Canada
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
Company Name
Talk AmericasRegionLATAM
LocationEl Salvador
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateOct 2022
Entity InfoProgramas de Servicio Al Cliente para El Salvador y Costa Rica, Ventas para TIGO (fijo y móvil) para San Salvador
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoGroupon Project
Company Name
Concentrix Services Corp.RegionAPAC
LocationQuezon City, Philippines
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Entity InfoAvalon (UPA)
Company Name
Comdata GroupRegionLATAM
LocationMexico City, Mexico
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
Company Name
Konecta ColombiaRegionLATAM
LocationMedellin, Colombia
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoE-CARE y Campañas TIGO BOLIVIA
Company Name
ConduentRegionNorth America
LocationSorento, Florida
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Entity InfoAt Home Advisors for a Single Client Technical Support Program
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateMay 2022
Entity InfoA Single Client Technical Support Program - Work At Home
Company Name
TeleperformanceRegionEMEA
LocationSkopje, North Macedonia
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Entity InfoAt Home Advisors AC Program
Company Name
Banco AtlántidaRegionLATAM
LocationHonduras
StatusCertified
CertificationPIC Standard
Release6.2
Cert DateAug 2022
Entity InfoOperaciones de Servicio al Cliente y Televentas
Company Name
TeleperformanceRegionNorth America
LocationMontreal, Quebec, Canada
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateApr 2022
Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
Company Name
Huawei Device Co., Ltd.RegionEMEA
LocationCairo, Egypt
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateMar 2022
Company Name
Orange GuinéeRegionEMEA
LocationConakry, Guinée
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateSep 2022
Company Name
TeleperformanceRegionIndia
LocationMohali, Punjab
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Company Name
China Motion Telecare Co., Ltd.RegionAPAC
LocationShenzhen, Guangdong, China
StatusProcess Certified
CertificationCX Standard for OSPs
Release6.2
Cert DateNov 2022
Entity InfoShenzhen Huawei Operator & Admin Customer Service Project
Company Name
Atento GuatemalaRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
Company Name
ConduentRegionEMEA
LocationGermany
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoAt Home Advisors for Multiple Technical Support Programs
Company Name
TeleperformanceRegionEMEA
LocationGorlitz, Germany
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateNov 2022
Entity InfoCloud Campus GmbH
Company Name
TeleperformanceRegionEMEA
LocationIstanbul, Turkey
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateNov 2022
Entity InfoAt Home Advisors Turkey
Company Name
TelecableRegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateDec 2022
Entity InfoServicio al Cliente, Venta - Posventa, Medios Digitales y Cobros
Company Name
EmtelcoRegionLATAM
LocationMedellin, Colombia
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateJan 2023
Entity InfoCanales Digitales Tigo Colombia
Company Name
MajorelRegionEMEA
LocationCasablanca, Morocco
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateMay 2022
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.RegionAPAC
LocationXi'an, China
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateSep 2022
Entity InfoXi'an Branch HUAWEI Voice and Integrated Online Service Programs
Company Name
Concentrix Services (Thailand) Ltd.RegionAPAC
LocationBangkok, Thailand
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJul 2022
Company Name
TDCX (PH) Inc.RegionAPAC
LocationPasig City, Philippines
StatusCertified
CertificationCX Standard for OSPs
Release6.2
Cert DateJun 2022
Company Name
TDCX (PH) Inc.RegionAPAC
LocationCebu City, Philippines
StatusApplied
CertificationCX Standard for OSPs
Release6.2
Cert DateJan 2021
Company Name
MYNIC BerhadRegionAPAC
LocationCyberjaya, Selangor, Malaysia
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateOct 2021