Category: 6.2

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    TDCX
  • RegionAPAC
  • LocationCebu, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoOnsite and At Home
  • Company Name

    Xi’an Jumeng Technologies Development Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoHUAWEI Voice Program
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationBogota, Colombia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationUS & Canada
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoGroupon Project
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors AC Program
  • Company Name

    China Motion Telecare Co., Ltd.
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoShenzhen Huawei Operator & Admin Customer Service Project
  • Company Name

    Atento Guatemala
  • RegionLATAM
  • LocationGuatemala
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGermany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoAt Home Advisors for Multiple Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoAt Home Advisors Turkey
  • Company Name

    Emtelco
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoCanales Digitales Tigo Colombia
  • Company Name

    Majorel
  • RegionNorth America
  • LocationGreenville, South Carolina
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Majorel
  • RegionAPAC
  • LocationClark, Philippines
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoA Single Chat Technical Support Program
  • Company Name

    Conecta Redes y Servicios S.A.
  • RegionLATAM
  • LocationSanta Cruz, Bolivia
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoCliente Tigo Bolivia
  • Company Name

    Orange Jordan
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoCustomer Experience, B2B & B2C
  • Company Name

    Orient Corp.
  • RegionJapan
  • LocationFujimino
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoTokyo Daiichi Service Center
  • Company Name

    Banco Promerica de Costa Rica S.A.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoServicio al Cliente y Cobranzas
  • Company Name

    Conduent
  • RegionEMEA
  • LocationValence, France
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoMultiple Technical Support Programs
  • Company Name

    Majorel
  • RegionAPAC
  • LocationWuxi, China
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoWuxi Site Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoAC, Al Nahdi, Etihad, Freedom Mobile and Western Union
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Webhelp Nederland
  • RegionEMEA
  • LocationGroningen, The Netherlands
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2021
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Cluj, Galati & Timisoara, Romania
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Dalian Kingwisoft Technology Co., Ltd.
  • RegionAPAC
  • LocationDalian, China
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoVideo Clip Review Program
  • Company Name

    Direct Star LLC
  • RegionEMEA
  • LocationVolgograd, Russia
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoTeleperformance Volgograd: Honor, Huawei and PMI Projects
  • Company Name

    Majorel
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Netcom
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoServicio Atención a Clientes para Banco Nacional de Costa Rica, Banco Popular y de Desarrollo Comunal; Servicio de Ventas para Banco Nacional de Costa Rica; Servicio de Cobros para el Banco Popular y de Desarrollo Comunal; Servicio Soporte Técnico para el Instituto Costarricense de Electricidad (ICE) Grupo Financiero BAC Credomatic
  • Company Name

    Vision-X Enterprise Management, Ltd.
  • RegionAPAC
  • LocationChengdu, China
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoCD Site Operation/a Single Client Technical Support Program
  • Company Name

    TKM Customer Solutions
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoRelox para sus operaciones: Compartamos Banco, Proseso, Mediaccess, Tupperware, Abbot, GSK. TKM GDL para su operación Compartamos Banco
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Hitachi Systems, Ltd.
  • RegionJapan
  • LocationKanagawa & Osaka
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateNov 2023
  • Entity InfoContact Center and BPO Services Division Hitachi Solution Support Center
  • Company Name

    Xceed Contact Center
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateFeb 2022