Category: 6.2

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    TDCX
  • RegionAPAC
  • LocationCebu, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoOnsite and At Home
  • Company Name

    Xi’an Jumeng Technologies Development Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoHUAWEI Voice Program
  • Company Name

    Wuhan transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationWuhan, China
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoWuhan HONOR Outbound Support Program
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoHUAWEI Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationBogota, Colombia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoCC BU 1st Division - OP2-1 - Dyson Wechat After-sales Service Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationUS & Canada
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
  • Company Name

    Talk Americas
  • RegionLATAM
  • LocationEl Salvador
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoProgramas de Servicio Al Cliente para El Salvador y Costa Rica, Ventas para TIGO (fijo y móvil) para San Salvador
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoGroupon Project
  • Company Name

    Concentrix Services Corp.
  • RegionAPAC
  • LocationQuezon City, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAvalon (UPA)
  • Company Name

    Comdata Group
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
  • Company Name

    Konecta Colombia
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoE-CARE y Campañas TIGO BOLIVIA
  • Company Name

    Conduent
  • RegionNorth America
  • LocationSorento, Florida
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateMay 2022
  • Entity InfoA Single Client Technical Support Program - Work At Home
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors AC Program
  • Company Name

    Banco Atlántida
  • RegionLATAM
  • LocationHonduras
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoOperaciones de Servicio al Cliente y Televentas
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationMontreal, Quebec, Canada
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateApr 2022
  • Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
  • Company Name

    Huawei Device Co., Ltd.
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Orange Guinée
  • RegionEMEA
  • LocationConakry, Guinée
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateSep 2022
  • Company Name

    Teleperformance
  • RegionIndia
  • LocationMohali, Punjab
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Company Name

    China Motion Telecare Co., Ltd.
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoShenzhen Huawei Operator & Admin Customer Service Project
  • Company Name

    Atento Guatemala
  • RegionLATAM
  • LocationGuatemala
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas inbound y Medios digitales y para Tigo Panamá: Llamadas Telefónicas inbound y Whatsapp
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGermany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoAt Home Advisors for Multiple Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationGorlitz, Germany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoCloud Campus GmbH
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoAt Home Advisors Turkey
  • Company Name

    Telecable
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoServicio al Cliente, Venta - Posventa, Medios Digitales y Cobros
  • Company Name

    Emtelco
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoCanales Digitales Tigo Colombia
  • Company Name

    Majorel
  • RegionEMEA
  • LocationCasablanca, Morocco
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateMay 2022
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoXi'an Branch HUAWEI Voice and Integrated Online Service Programs
  • Company Name

    Concentrix Services (Thailand) Ltd.
  • RegionAPAC
  • LocationBangkok, Thailand
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Company Name

    TDCX (PH) Inc.
  • RegionAPAC
  • LocationPasig City, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Company Name

    TDCX (PH) Inc.
  • RegionAPAC
  • LocationCebu City, Philippines
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2021
  • Company Name

    MYNIC Berhad
  • RegionAPAC
  • LocationCyberjaya, Selangor, Malaysia
  • StatusRecertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateOct 2021