Category: 6.2

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    transcosmos Korea inc.
  • RegionAPAC
  • LocationBusan, South Korea
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2021
  • Company Name

    Comdata Group
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoServicio al cliente Tigo Honduras. Inbound Mobile, Home y B2B
  • Company Name

    Konecta Colombia
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoE-CARE y Campañas TIGO BOLIVIA
  • Company Name

    Coomeva
  • RegionLATAM
  • LocationCali, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
  • Company Name

    Conduent
  • RegionNorth America
  • LocationSorento, Florida
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2022
  • Entity InfoA Single Client Technical Support Program - Work At Home
  • Company Name

    Jiangsu Jingdong Jinke Information Technology Co., Ltd
  • RegionAPAC
  • LocationSuqian & Yangzhou, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoJingdong Logistics National Customer Service Center Inbound and Digital Assisted Channel
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors AC Program
  • Company Name

    Banco Atlántida
  • RegionLATAM
  • LocationHonduras
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoOperaciones de Servicio al Cliente y Televentas
  • Company Name

    Apex Paraguay
  • RegionLATAM
  • LocationAsuncion, Paraguay
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoServicio a Clientes Mobile de TIGO Paraguay
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationMontreal, Quebec, Canada
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateApr 2022
  • Entity InfoAt Home Advisors - A Single Client Technical Support Program
  • Company Name

    Huawei Consumer Business Group (BG)
  • RegionNorth America
  • LocationMexico City, Mexico
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateApr 2022
  • Company Name

    SkyTel
  • RegionLATAM
  • LocationParaguay
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateJul 2022
  • Company Name

    Huawei Device Co., Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Huawei Device Co., Ltd.
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Orange Guinée
  • RegionEMEA
  • LocationConakry, Guinée
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateSep 2022
  • Company Name

    Teleperformance
  • RegionIndia
  • LocationMohali, Punjab
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2022
  • Company Name

    Malomatia
  • RegionEMEA
  • LocationDoha, Qatar
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJul 2021
  • Company Name

    SolexPLUS
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateAug 2021
  • Company Name

    Perfect Presentation Co. (2P)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    IDFC First Bank Ltd.
  • RegionIndia
  • LocationMumbai
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    Shanghai Onstar Telematics Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusApplied
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    China Motion Telecare
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateMay 2021
  • Entity InfoHuawei Admin & Operator Service
  • Company Name

    Atento Guatemala
  • RegionLATAM
  • LocationGuatemala
  • StatusCertified
  • CertificationPIC Standard
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    China Mobile Online Service Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Japan Concentrix KK
  • RegionJapan
  • LocationSapporo
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateFeb 2022
  • Company Name

    Teleperformance
  • RegionJapan
  • LocationTokyo
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateFeb 2022
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGronau, Germany
  • StatusProcess Recertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateSep 2021
  • Entity InfoWFM Center of Excellence Hollandsnieuwe, RCCL GTS, Pfizer, Enterprise, Vodafone KSC, Vodafone DSL, Vodafone Services, UPS, Health Equity, Humana RCC and Comp IQ
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationGorlitz, Germany
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Sunshine Financial Technology Co., Ltd.
  • RegionAPAC
  • LocationBeijing, China
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateAug 2021
  • Company Name

    iFlytek Co. Ltd.
  • RegionAPAC
  • LocationHefei, Anhui, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    Concentrix
  • RegionAPAC
  • LocationWellington, New Zealand
  • StatusCertified
  • CertificationCX Standard, OSP
  • Release6.2
  • Cert DateSep 2021