Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix Corp.RegionNorth America
LocationHalifax and Niagara Falls, Canada
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
MajorelRegionEMEA
LocationCasablanca, Morocco
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2024
Entity InfoInbound and Technical Support Services
Company Name
Beijing Interactive CRM Technology Ltd.RegionAPAC
LocationXi'an, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoTeleperformance Xi'an - A Single Client Technical Support Program
Company Name
Concentrix Corp.RegionEMEA
LocationGermany
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Muñoz CorporativoRegionLATAM
LocationLeon, Mexico
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMay 2024
Entity InfoBBVA Call Me Back & Credit Cards
Company Name
Shanghai Kaichang Information & Technology Co., LtdRegionAPAC
LocationChongqing, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoTeleperformance Chongqing PIT Program
Company Name
transcosmos Korea inc.RegionAPAC
LocationBusan, Korea
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoTCK Busan
Company Name
Promociones y Cobranzas Beta S.A.RegionLATAM
LocationBogota, Colombia
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateFeb 2024
Entity InfoBanco Davivienda Collection Program; CALR, UNES Financial Assistance Processes
Company Name
China Mobile Group Guangdong Co., Ltd.RegionAPAC
LocationGuangdong, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoTibet Inbound Call Program
Company Name
AlibabaRegionAPAC
LocationQuzhou, Zhejiang, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoQuzhou Site High Value Customer Service
Company Name
Telus InternationalRegionEMEA
LocationBucharest, Romania
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoAlpine Project
Company Name
Interactive Smart Communications (ISC)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound, Outbound & Technical Support Services
Company Name
IntouchCXRegionNorth America
LocationMesa, Arizona
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Customer Service Program
Company Name
AtentoRegionLATAM
LocationGuatemala
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMar 2024
Entity InfoTigo Guatemala
Company Name
Pengurusan Air Selangor Sdn. Bhd.RegionAPAC
LocationSelangor, Malaysia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoInbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoTelesales
Company Name
The Iyo Bank Ltd.RegionJapan
LocationMatsuyama
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoCustomer Support Center
Company Name
Taiying Technology Group Co., Ltd.RegionAPAC
LocationTaian, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoHuawei Integrated Hotline and Online Services
Company Name
FicohsaRegionLATAM
LocationTegucigalpa, Honduras
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateSep 2023
Entity InfoAlcance Contact Center Programas de Cobro - Comercial - Servicio al Cliente
Company Name
Conduent Business Service Philippines, Inc.RegionAPAC
LocationPasay, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoTechnical Support Services
Company Name
MastercardRegionEMEA
LocationDublin, Ireland
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
MastercardRegionAPAC
LocationSydney, Australia
StatusCertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateSep 2023
Entity InfoB2C Contact Center
Company Name
MastercardRegionIndia
LocationPune
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJun 2022
Entity InfoB2B Contact Center
Company Name
ZATCARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateOct 2023
Entity InfoZakat, Tax and Customs Authority
Company Name
CrystelRegionEMEA
LocationAmman, Jordan
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoContact Center Services
Company Name
Yource GroupRegionEMEA
LocationLeeuwarden, Netherlands
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoBonprix Account
Company Name
Merchants SA Pty LtdRegionEMEA
LocationCape Town, South Africa
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Selection of Key Accounts
Company Name
TeleperformanceRegionNorth America
LocationToronto, Ontario, Canada
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2023
Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
Company Name
Tuhu.cn Corp.RegionAPAC
LocationWuhu & Shanghai, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2023
Entity InfoCustomer Service Centers
Company Name
Atlantic Quantum Innovations S.A.S.RegionLATAM
LocationBarranquilla, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJun 2024
Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
TeleperformanceRegionEMEA
LocationKatowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
2P Perfect PresentationRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoContact Center Services
Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance