Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Conduent
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationUS & Canada
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoGlobal Contact Center B2B
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationUS & Canada
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoGlobal Contact Center B2C
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusRecertified
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoDirect Sales
  • Company Name

    China Unicom Smart Connection Technology Limited
  • RegionAPAC
  • LocationBeijing, China
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
  • Company Name

    FedEx
  • RegionEMEA
  • LocationUnited Kingdom & Ireland
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoOutsource Partners
  • Company Name

    FedEx
  • RegionEMEA
  • LocationWarsaw & Katowice, Poland
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    FedEx
  • RegionEMEA
  • LocationLisbon, Portugal
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationWeifang, Shandong, China
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDouyin E-commerce Consumer Service Cooperation Project
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationChengdu, Sichuan Province, China
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateFeb 2022
  • Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
  • Company Name

    Saudi Data & AI Authority (SDAIA)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Company Name

    Mizuho Bank, Ltd.
  • RegionJapan
  • LocationYokohama & Sapporo, Japan
  • StatusApplied
  • CertificationCX Standard, CSP
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
  • Company Name

    Majorel
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Company Name

    SmartLink KSA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateOct 2022
  • Entity InfoAccounts Managed by SmartLink
  • Company Name

    Ithra United Business Services
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateDec 2022
  • Company Name

    DH SSC Malaysia Sdn Bhd
  • RegionAPAC
  • LocationKuala Lumpur, Malaysia
  • StatusProcess Certified
  • CertificationCX Standard, CSP
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Etisal International Company
  • RegionEMEA
  • LocationSaudia Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusProcess Certified
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoA Selection of Key Accounts
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Telus International
  • RegionLATAM
  • LocationGuatemala
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateMay 2022
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateDec 2021
  • Company Name

    CSS Corp.
  • RegionAPAC
  • LocationManila, Philippines
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateDec 2021
  • Company Name

    Solutions by STC
  • RegionEMEA
  • LocationSaudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateMar 2022
  • Company Name

    SmartLink Riyadh KSA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateMar 2022
  • Entity InfoMinistry of Commerce Project
  • Company Name

    KellyConnect
  • RegionNorth America
  • LocationTroy, Michigan
  • StatusApplied
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateFeb 2022
  • Company Name

    Fujitsu Frontech Ltd.
  • RegionJapan
  • LocationKumagaya City
  • StatusRecertified
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateSep 2022
  • Entity InfoLCM-DCX Contact Center
  • Company Name

    SBI Cards and Payment Services Ltd.
  • RegionIndia
  • LocationGurugram
  • StatusProcess Certified
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateOct 2022
  • Entity InfoTransaction Monitoring
  • Company Name

    Majorel
  • RegionEMEA
  • LocationTbilisi, Georgia
  • StatusRecertified
  • CertificationCX Standard, OSP
  • Release7.0
  • Cert DateAug 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Net One Systems Co., Ltd.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoeXpert Operation Center
  • Company Name

    Japan Concentrix KK
  • RegionJapan
  • LocationSapporo & Fukuoka
  • StatusRecertified
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoKinshicho Operations
  • Company Name

    Welsend Telecom Co., Ltd.
  • RegionAPAC
  • LocationShandong, China
  • StatusRecertified
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoWeifang Center
  • Company Name

    Orange Polska S.A.
  • RegionEMEA
  • LocationWarsaw, Poland
  • StatusRecertified
  • CertificationCX Standard Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoEnterprise Customer Experience B2C and B2P