Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoA Single Client Technical Support Program
Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2B
Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2C
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusRecertified
CertificationCX Standard Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoDirect Sales
Company Name
China Unicom Smart Connection Technology LimitedRegionAPAC
LocationBeijing, China
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoDouyin E-commerce Consumer Service Cooperation Project
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationChengdu, Sichuan Province, China
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateFeb 2022
Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
Company Name
Saudi Data & AI Authority (SDAIA)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateJan 2023
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusApplied
CertificationCX Standard, CSP
Release7.0
Cert DateDec 2022
Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard Contact Centers
Release7.0
Cert DateNov 2022
Company Name
SmartLink KSARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateOct 2022
Entity InfoAccounts Managed by SmartLink
Company Name
Ithra United Business ServicesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateDec 2022
Company Name
DH SSC Malaysia Sdn BhdRegionAPAC
LocationKuala Lumpur, Malaysia
StatusProcess Certified
CertificationCX Standard, CSP
Release7.0
Cert DateSep 2022
Company Name
Etisal International CompanyRegionEMEA
LocationSaudia Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateSep 2022
Company Name
5CARegionEMEA
LocationThe Netherlands
StatusProcess Certified
CertificationCX Standard, OSP
Release7.0
Cert DateNov 2022
Entity InfoA Selection of Key Accounts
Company Name
AlasilaCXRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateJun 2022
Company Name
Telus InternationalRegionLATAM
LocationGuatemala
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateMay 2022
Company Name
Tamkeen TechnologiesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateDec 2021
Company Name
CSS Corp.RegionAPAC
LocationManila, Philippines
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateDec 2021
Company Name
Solutions by STCRegionEMEA
LocationSaudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateMar 2022
Company Name
SmartLink Riyadh KSARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateMar 2022
Entity InfoMinistry of Commerce Project
Company Name
KellyConnectRegionNorth America
LocationTroy, Michigan
StatusApplied
CertificationCX Standard, OSP
Release7.0
Cert DateFeb 2022
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard Contact Centers
Release7.0
Cert DateSep 2022
Entity InfoLCM-DCX Contact Center
Company Name
SBI Cards and Payment Services Ltd.RegionIndia
LocationGurugram
StatusProcess Certified
CertificationCX Standard, OSP
Release7.0
Cert DateOct 2022
Entity InfoTransaction Monitoring
Company Name
MajorelRegionEMEA
LocationTbilisi, Georgia
StatusRecertified
CertificationCX Standard, OSP
Release7.0
Cert DateAug 2022
Entity InfoA Single Client Technical Support Program
Company Name
Net One Systems Co., Ltd.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, CSP
Release7.0
Cert DateNov 2022
Entity InfoeXpert Operation Center
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo & Fukuoka
StatusRecertified
CertificationCX Standard Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoKinshicho Operations
Company Name
Welsend Telecom Co., Ltd.RegionAPAC
LocationShandong, China
StatusRecertified
CertificationCX Standard Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoWeifang Center
Company Name
Orange Polska S.A.RegionEMEA
LocationWarsaw, Poland
StatusRecertified
CertificationCX Standard Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoEnterprise Customer Experience B2C and B2P