Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTeleperformance Xi'an - A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationGermany
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Muñoz Corporativo
  • RegionLATAM
  • LocationLeon, Mexico
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoBBVA Call Me Back & Credit Cards
  • Company Name

    Shanghai Kaichang Information & Technology Co., Ltd
  • RegionAPAC
  • LocationChongqing, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTeleperformance Chongqing PIT Program
  • Company Name

    transcosmos Korea inc.
  • RegionAPAC
  • LocationBusan, Korea
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoTCK Busan
  • Company Name

    Promociones y Cobranzas Beta S.A.
  • RegionLATAM
  • LocationBogota, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoBanco Davivienda Collection Program; CALR, UNES Financial Assistance Processes
  • Company Name

    China Mobile Group Guangdong Co., Ltd.
  • RegionAPAC
  • LocationGuangdong, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoTibet Inbound Call Program
  • Company Name

    Alibaba
  • RegionAPAC
  • LocationQuzhou, Zhejiang, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoQuzhou Site High Value Customer Service
  • Company Name

    Majorel
  • RegionEMEA
  • LocationCasablanca Morocco
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoInbound & Technical Support Services
  • Company Name

    Telus International
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoAlpine Project
  • Company Name

    Interactive Smart Communications (ISC)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoInbound, Outbound & Technical Support Services
  • Company Name

    IntouchCX
  • RegionNorth America
  • LocationMesa, Arizona
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoA Single Client Customer Service Program
  • Company Name

    Atento
  • RegionLATAM
  • LocationGuatemala
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoTigo Guatemala
  • Company Name

    Pengurusan Air Selangor Sdn. Bhd.
  • RegionAPAC
  • LocationSelangor, Malaysia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoInbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTelesales
  • Company Name

    The Iyo Bank Ltd.
  • RegionJapan
  • LocationMatsuyama
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoCustomer Support Center
  • Company Name

    Taiying Technology Group Co., Ltd.
  • RegionAPAC
  • LocationTaian, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoHuawei Integrated Hotline and Online Services
  • Company Name

    Ficohsa
  • RegionLATAM
  • LocationTegucigalpa, Honduras
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoAlcance Contact Center Programas de Cobro - Comercial - Servicio al Cliente
  • Company Name

    Conduent Business Service Philippines, Inc.
  • RegionAPAC
  • LocationPasay, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoTechnical Support Services
  • Company Name

    Mastercard
  • RegionEMEA
  • LocationDublin, Ireland
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    Mastercard
  • RegionAPAC
  • LocationSydney, Australia
  • StatusCertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoB2C Contact Center
  • Company Name

    Mastercard
  • RegionIndia
  • LocationPune
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    ZATCA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoZakat, Tax and Customs Authority
  • Company Name

    Crystel
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoContact Center Services
  • Company Name

    Yource Group
  • RegionEMEA
  • LocationLeeuwarden, Netherlands
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoBonprix Account
  • Company Name

    Merchants SA Pty Ltd
  • RegionEMEA
  • LocationCape Town, South Africa
  • StatusProcess Recertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoA Selection of Key Accounts
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationToronto, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
  • Company Name

    Tuhu.cn Corp.
  • RegionAPAC
  • LocationWuhu & Shanghai, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoCustomer Service Centers
  • Company Name

    Atlantic Quantum Innovations S.A.S.
  • RegionLATAM
  • LocationBaranquilla, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationKatowice, Poland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    2P Perfect Presentation
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoContact Center Services
  • Company Name

    Enable Outsourcing
  • RegionEMEA
  • LocationEgypt
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA subsidiary of eFinance
  • Company Name

    Concentrix India Pvt. Ltd.
  • RegionIndia
  • LocationGurugram
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound and Technical Support Services