Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
MerchantsRegionEMEA
LocationGauteng, South Africa
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoA Selection of Key Accounts
Company Name
TeleperformanceRegionNorth America
LocationToronto, Ontario, Canada
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2023
Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
Company Name
Tuhu.cn Corp.RegionAPAC
LocationWuhu & Shanghai, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2023
Entity InfoCustomer Service Centers
Company Name
Atlantic Quantum Innovations S.A.S.RegionLATAM
LocationBaranquilla, Colombia
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMay 2023
Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
TeleperformanceRegionEMEA
LocationKatowice, Poland
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoA Single Client Technical Support Program
Company Name
2P Perfect PresentationRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoContact Center Services
Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationGurugram
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
Company Name
ARS InternacionalRegionLATAM
LocationQuito, Ecuador
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateJun 2023
Entity InfoOperación Ecuador
Company Name
TeleperformanceRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoCST Program
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoA Single Client Technical Support Program
Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2B
Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2C
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoDirect Sales
Company Name
China Unicom Smart Connection Technology LimitedRegionAPAC
LocationBeijing, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoDouyin E-commerce Consumer Service Cooperation Project
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationChengdu, Sichuan Province, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2022
Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
Company Name
Saudi Data & AI Authority (SDAIA)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusApplied
CertificationCX Standard for CSPs
Release7.0
Cert DateDec 2022
Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Company Name
SmartLink KSARegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateOct 2022
Entity InfoAccounts Managed by SmartLink
Company Name
Ithra United Business ServicesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateDec 2022
Company Name
DH SSC Malaysia Sdn BhdRegionAPAC
LocationKuala Lumpur, Malaysia
StatusProcess Certified
CertificationCX Standard for CSPs
Release7.0
Cert DateSep 2022
Company Name
Konecta GroupRegionLATAM
LocationMedellin, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateAug 2023
Entity InfoE-CARE TIGO BOLIVIA
Company Name
CoomevaRegionLATAM
LocationCali, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoWork At Home - A Single Client Technical Support Program
Company Name
Etisal International CompanyRegionEMEA
LocationSaudia Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateSep 2022
Company Name
Apex ParaguayRegionLATAM
LocationParaguay
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoMobile 1º y 2º linea, Home 1º y 2º línea, WA de Py y Mobile de Bo