Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix Corp.Region
LATAM
Location
Managua, Nicaragua
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2025
Account Info
10 Processes for a Single Client Customer Support Program
Company Name
Apex AmericaRegion
LATAM
Location
Paraguay
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Dec 2025
Account Info
Telephone Support for Inbound Operations - Banco Itaú
Company Name
Orange Côte d’IvoireRegion
EMEA
Location
Ivory Coast, West Africa
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
Inbound, Technical Support and Digital Services
Company Name
IntouchCXRegion
EMEA
Location
Cairo, Egypt
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program
Company Name
VXI Global SolutionsRegion
North America
Location
United States
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Virtual Operations for a Single Client Technical Support Program
Company Name
Costa Rican Electricity Institute (ICE)Region
LATAM
Location
Costa Rica
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Aug 2025
Account Info
Customer Support, Customer Service, and Collections
Company Name
Netcom Business Contact CenterRegion
LATAM
Location
San Jose, Costa Rica
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
May 2025
Account Info
National Bank, Popular Bank, ICE, AyA, BAC Support
Company Name
Sumitomo Mitsui Card Co., Ltd.Region
Japan
Location
Osaka, Tokyo & Nagoya
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Contact Center
Company Name
Etimad NCGRRegion
EMEA
Location
Jessah, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
Inbound Services
Company Name
Emdad Al KhebratRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
CX Managed Services
Company Name
Lenovo India Private Ltd.Region
India
Location
Bengaluru
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Customer Engagement Center (CEC)
Company Name
LenovoRegion
APAC
Location
Kuala Lumpur, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Engagement Center (GTAP - CEC)
Company Name
MalomatiaRegion
EMEA
Location
Doha, Qatar
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
Inbound Customer Contact Center Services
Company Name
TeleperformanceRegion
EMEA
Location
Tunisia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Single Client Technical Support Program
Company Name
atmaalRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Human-Assisted Inbound Services
Company Name
Emirates NBD ServicesRegion
EMEA
Location
United Arab Emirates
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Oct 2024
Account Info
Inbound, Outbound and Collection Services
Company Name
The Shizuoka Bank, Ltd.Region
Japan
Location
Shizuoka
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2025
Account Info
Customer Support Center
Company Name
SmartLink KSARegion
EMEA
Location
Riyadh, KSA
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2026
Account Info
Selected Accounts
Company Name
China Mobile Group Guangdong Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
XiZang Inbound Call Program
Company Name
IntouchCXRegion
North America
Location
Winnipeg, Manitoba Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
A Single Client Technical Support Program
Company Name
Ministry of Municipality and EnvironmentRegion
EMEA
Location
State of Qatar
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Inbound Services, Human & Digital-Assisted
Company Name
Orange MoldovaRegion
EMEA
Location
Moldova
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Customer Care & Direct Sales
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Shanghai, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2025
Account Info
Shanghai Branch Service & Marketing Center VIP Service Team
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Jiangsu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2025
Account Info
Jiangsu Branch Gotone Inbound Call Services
Company Name
JP TWOWAY CONTACT Co., Ltd.Region
Japan
Location
Sapporo and Fukuoka
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
Customer Service Center
Company Name
Annotation, Inc.Region
Japan
Location
Tokyo
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Contact Center Zone User Support Team
Company Name
AtentoRegion
LATAM
Location
Chile
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Oct 2024
Account Info
Tigo Paraguay Processes: Inbound Mobile PRE POST, MFS – WhatsApp Mobile
Company Name
Axis Bank Ltd.Region
India
Location
Mumbai & Hyderabad
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Phone Banking
Company Name
Telus DigitalRegion
LATAM
Location
Guatemala
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Aug 2024
Account Info
Western Union Program
Company Name
Concentrix Corp.Region
North America
Location
Halifax and Niagara Falls, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Casablanca, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2025
Account Info
A Single Client Technical Support Program
Company Name
Beijing Interactive CRM Technology Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Teleperformance Xi'an - A Single Client Technical Support Program
Company Name
transcosmos Korea inc.Region
APAC
Location
Busan and Seoul, South Korea
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2025
Account Info
At Home Advisors Technical Support Programs