Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Sumitomo Mitsui Card Co., Ltd.
  • Region Japan
  • Location Osaka, Tokyo & Nagoya
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info Contact Center
  • Company Name

    Etimad NCGR
  • Region EMEA
  • Location Jessah, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date May 2025
  • Account Info Inbound Services
  • Company Name

    Emdad Al Khebrat
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date May 2025
  • Account Info CX Managed Services
  • Company Name

    Lenovo India Private Ltd.
  • Region India
  • Location Bengaluru
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Account Info Customer Engagement Center (CEC)
  • Company Name

    Lenovo
  • Region APAC
  • Location Kuala Lumpur, Malaysia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Account Info Customer Engagement Center (GTAP - CEC)
  • Company Name

    Malomatia
  • Region EMEA
  • Location Doha, Qatar
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2025
  • Account Info Inbound Services
  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tunisia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info A Single Client Technical Support Program
  • Company Name

    atmaal
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2025
  • Account Info Human-Assisted Inbound Services
  • Company Name

    Emirates NBD Services
  • Region EMEA
  • Location United Arab Emirates
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Oct 2024
  • Account Info Inbound, Outbound and Collection Services
  • Company Name

    Shizuoka Bank Ltd.
  • Region Japan
  • Location Shizuoka
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Account Info Customer Support Department Customer Support Center
  • Company Name

    SmartLink KSA
  • Region EMEA
  • Location Riyadh, KSA
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info Selected Accounts
  • Company Name

    China Mobile Group Guangdong Co., Ltd.
  • Region APAC
  • Location Guangdong, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Account Info XiZang Inbound Call Program
  • Company Name

    IntouchCX
  • Region North America
  • Location Winnipeg, Manitoba Canada
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Account Info A Single Client Technical Support Program
  • Company Name

    Ministry of Municipality and Environment
  • Region EMEA
  • Location State of Qatar
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info Inbound Services, Human & Digital-Assisted
  • Company Name

    Orange Moldova
  • Region EMEA
  • Location Moldova
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Account Info Customer Care & Direct Sales
  • Company Name

    Conduent
  • Region North America
  • Location Florham Park, New Jersey
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Account Info WFM processes on a selection of 10 accounts including healthcare, technical support and public sector businesses
  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Shanghai, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Account Info Shanghai Branch Service & Marketing Center VIP Service Team
  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Jiangsu, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Account Info Jiangsu Branch Gotone Inbound Call Services
  • Company Name

    JP TWOWAY CONTACT Co., Ltd.
  • Region Japan
  • Location Sapporo and Fukuoka
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Account Info Customer Service Center
  • Company Name

    Annotation, Inc.
  • Region Japan
  • Location Tokyo
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Account Info Contact Center Zone User Support Team
  • Company Name

    Atento
  • Region LATAM
  • Location Chile
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Oct 2024
  • Account Info Tigo Paraguay Processes: Inbound Mobile PRE POST, MFS – WhatsApp Mobile
  • Company Name

    Axis Bank Ltd.
  • Region India
  • Location Mumbai & Hyderabad
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Account Info Phone Banking
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Zhengzhou, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Account Info Zhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Account Info Xian Branch Huawei Voice and Chat Programs
  • Company Name

    Telus Digital
  • Region EMEA
  • Location Bulgaria
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Account Info Western Union Program
  • Company Name

    Telus Digital
  • Region LATAM
  • Location Guatemala
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Account Info Western Union Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Halifax and Niagara Falls, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Account Info A Single Client Technical Support Program
  • Company Name

    Majorel
  • Region EMEA
  • Location Casablanca, Morocco
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Account Info A Single Client Technical Support Program
  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Account Info Teleperformance Xi'an - A Single Client Technical Support Program
  • Company Name

    Shanghai Kaichang Information & Technology Co., Ltd
  • Region APAC
  • Location Wuxi, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Account Info TP Wuxi PIT Program
  • Company Name

    transcosmos Korea inc.
  • Region APAC
  • Location Busan and Seoul, South Korea
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Account Info At Home Advisors Technical Support Programs
  • Company Name

    Promociones y Cobranzas Beta S.A.
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info Banco Davivienda Collections Program; CALR, UNES Financial Assistance Processes
  • Company Name

    Telus Digital
  • Region EMEA
  • Location Romania
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2025
  • Account Info Alpine Project