Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Merchants
  • RegionEMEA
  • LocationGauteng, South Africa
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoA Selection of Key Accounts
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationToronto, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
  • Company Name

    Tuhu.cn Corp.
  • RegionAPAC
  • LocationWuhu & Shanghai, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoCustomer Service Centers
  • Company Name

    Atlantic Quantum Innovations S.A.S.
  • RegionLATAM
  • LocationBaranquilla, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationKatowice, Poland
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    2P Perfect Presentation
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoContact Center Services
  • Company Name

    Enable Outsourcing
  • RegionEMEA
  • LocationEgypt
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA subsidiary of eFinance
  • Company Name

    Concentrix India Pvt. Ltd.
  • RegionIndia
  • LocationGurugram
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound and Technical Support Services
  • Company Name

    Japan Concentrix KK
  • RegionJapan
  • LocationSapporo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
  • Company Name

    ARS Internacional
  • RegionLATAM
  • LocationQuito, Ecuador
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoOperación Ecuador
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCST Program
  • Company Name

    SCSK ServiceWare Corp.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Conduent
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationUS & Canada
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoGlobal Contact Center B2B
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationUS & Canada
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoGlobal Contact Center B2C
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoDirect Sales
  • Company Name

    China Unicom Smart Connection Technology Limited
  • RegionAPAC
  • LocationBeijing, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
  • Company Name

    FedEx
  • RegionEMEA
  • LocationUnited Kingdom & Ireland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoOutsource Partners
  • Company Name

    FedEx
  • RegionEMEA
  • LocationWarsaw & Katowice, Poland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    FedEx
  • RegionEMEA
  • LocationLisbon, Portugal
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationWeifang, Shandong, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDouyin E-commerce Consumer Service Cooperation Project
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationChengdu, Sichuan Province, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2022
  • Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
  • Company Name

    Saudi Data & AI Authority (SDAIA)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Company Name

    Mizuho Bank, Ltd.
  • RegionJapan
  • LocationYokohama & Sapporo, Japan
  • StatusApplied
  • CertificationCX Standard for CSPs
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
  • Company Name

    Majorel
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Company Name

    SmartLink KSA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateOct 2022
  • Entity InfoAccounts Managed by SmartLink
  • Company Name

    Ithra United Business Services
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2022
  • Company Name

    DH SSC Malaysia Sdn Bhd
  • RegionAPAC
  • LocationKuala Lumpur, Malaysia
  • StatusProcess Certified
  • CertificationCX Standard for CSPs
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Konecta Group
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoE-CARE TIGO BOLIVIA
  • Company Name

    Coomeva
  • RegionLATAM
  • LocationCali, Colombia
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoWork At Home - A Single Client Technical Support Program
  • Company Name

    Etisal International Company
  • RegionEMEA
  • LocationSaudia Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Apex Paraguay
  • RegionLATAM
  • LocationParaguay
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoMobile 1º y 2º linea, Home 1º y 2º línea, WA de Py y Mobile de Bo