Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Emirates NBD Services
  • Region EMEA
  • Location United Arab Emirates
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Inbound, Outbound and Collection Services

  • Company Name

    Shizuoka Bank Ltd.
  • Region Japan
  • Location Shizuoka
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Customer Support Department Customer Support Center

  • Company Name

    SmartLink KSA
  • Region EMEA
  • Location Riyadh, KSA
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Accounts managed by SmartLink

  • Company Name

    China Mobile Group Guangdong Co., Ltd.
  • Region APAC
  • Location Guangdong, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info XiZang Inbound Call Program

  • Company Name

    IntouchCX
  • Region North America
  • Location Winnipeg, Manitoba Canada
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Ministry of Municipality and Environment
  • Region EMEA
  • Location State of Qatar
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Inbound Services, Human & Digital-Assisted

  • Company Name

    Orange Moldova
  • Region EMEA
  • Location Moldova
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Customer Care & Direct Sales

  • Company Name

    Conduent
  • Region North America
  • Location Florham Park, New Jersey
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info WFM processes on a selection of 10 accounts including healthcare, technical support and public sector businesses

  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Shanghai, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Shanghai Branch Service & Marketing Center VIP Service Team

  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Jiangsu, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Jiangsu Branch Gotone Inbound Call Services

  • Company Name

    JP TWOWAY CONTACT Co., Ltd.
  • Region Japan
  • Location Sapporo and Fukuoka
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Customer Service Center

  • Company Name

    Annotation, Inc.
  • Region Japan
  • Location Tokyo
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Contact Center Zone User Support Team

  • Company Name

    Atento
  • Region LATAM
  • Location Chile
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Tigo Paraguay Processes: Inbound Mobile PRE POST, MFS – WhatsApp Mobile

  • Company Name

    Axis Bank Ltd.
  • Region India
  • Location Mumbai & Hyderabad
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Phone Banking

  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Zhengzhou, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Zhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs

  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Xian Branch Huawei Voice and Chat Programs

  • Company Name

    Telus Digital
  • Region EMEA
  • Location Bulgaria
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Western Union Program

  • Company Name

    Telus Digital
  • Region LATAM
  • Location Guatemala
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Western Union Program

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Halifax and Niagara Falls, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Majorel
  • Region EMEA
  • Location Casablanca, Morocco
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Beijing Interactive CRM Technology Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Teleperformance Xi'an - A Single Client Technical Support Program

  • Company Name

    Muñoz Corporativo
  • Region LATAM
  • Location Leon, Mexico
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date May 2024
  • Entity Info BBVA Call Me Back & Credit Cards

  • Company Name

    Shanghai Kaichang Information & Technology Co., Ltd
  • Region APAC
  • Location Wuxi, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Teleperformance Wuxi PIT Program

  • Company Name

    transcosmos Korea inc.
  • Region APAC
  • Location Busan and Seoul, South Korea
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info At Home Advisors Technical Support Programs

  • Company Name

    Promociones y Cobranzas Beta S.A.
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Banco Davivienda Collections Program; CALR, UNES Financial Assistance Processes

  • Company Name

    Alibaba
  • Region APAC
  • Location Quzhou, Zhejiang, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Quzhou Site High Value Customer Service

  • Company Name

    Telus Digital
  • Region EMEA
  • Location Romania
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2025
  • Entity Info Alpine Project

  • Company Name

    Interactive Smart Communications (ISC)
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Inbound, Outbound & Technical Support Services

  • Company Name

    IntouchCX
  • Region North America
  • Location Mesa, Arizona
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info A Single Client Customer Service Program

  • Company Name

    Atento
  • Region LATAM
  • Location Guatemala
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Tigo Guatemala

  • Company Name

    Pengurusan Air Selangor Sdn. Bhd.
  • Region APAC
  • Location Selangor, Malaysia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.

  • Company Name

    Orange Romania S.A.
  • Region EMEA
  • Location Bucharest, Romania
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Telesales

  • Company Name

    Lenovo
  • Region APAC
  • Location Singapore
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Field Service Programs