Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Interactive Smart Communications (ISC)Region
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2024
Account Info
Inbound, Outbound & Technical Support Services
Company Name
IntouchCXRegion
North America
Location
Mesa, Arizona
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
A Single Client Customer Service Program
Company Name
Pengurusan Air Selangor Sdn. Bhd.Region
APAC
Location
Selangor, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2023
Account Info
Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
Company Name
Orange Romania S.A.Region
EMEA
Location
Bucharest, Romania
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Account Info
Telesales
Company Name
LenovoRegion
APAC
Location
Singapore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
Lenovo India Private Ltd.Region
India
Location
Delhi, Mumbai & Bangalore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
The Iyo Bank Ltd.Region
Japan
Location
Matsuyama
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
Direct Consulting Division Iyogin Telephone Center
Company Name
Taiying Technology Group Co., Ltd.Region
APAC
Location
Taian, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Huawei Integrated Online Services
Company Name
AlcanceRegion
LATAM
Location
Tegucigalpa, Honduras
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Account Info
Banco Ficohsa Collection Programs Commercial and Customer Service
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
Technical Support Services
Company Name
MastercardRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Sep 2024
Account Info
B2C Contact Center
Company Name
CrystelRegion
EMEA
Location
Amman, Jordan
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Contact Center Services
Company Name
Merchants SA Pty LtdRegion
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Selection of Key Accounts
Company Name
TeleperformanceRegion
North America
Location
Toronto, Ontario, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
At Home Advisors Canada, A Single Client Technical Support Program
Company Name
Atlantic Quantum Innovations S.A.S.Region
LATAM
Location
Barranquilla, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jun 2024
Account Info
Customer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
TeleperformanceRegion
EMEA
Location
Katowice, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
2P Perfect PresentationRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
Selected Accounts
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
A subsidiary of eFinance Investment Group
Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
Technical Support Services
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Work At Home (AHA) Operations for a Single Client Technical Support Program
Company Name
TDCXRegion
APAC
Location
Cebu City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Account Info
Onsite and At Home Agents for the Fruit Account
Company Name
TeleperformanceRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Communications, Space and Technology Commission (CST)
Company Name
Xi’an Jumeng Technologies Development Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
HUAWEI Voice Program
Company Name
SCSK ServiceWare Corp.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
A Single Client Technical Support Program
Company Name
ConduentRegion
LATAM
Location
Sao Paulo, Brazil
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
LATAM
Location
Bogota, Colombia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
A Single Client Technical Support Program
Company Name
FedExRegion
EMEA
Location
United Kingdom & Ireland
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2023
Account Info
Outsource Partners
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
FedEx Poland sp. z o.o. Inbound Services
Company Name
Beijing 7Runto Technology Co., Ltd.Region
APAC
Location
Weifang, Shandong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
Douyin Mall Consumer Service
Company Name
Concentrix Corp.Region
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
AHA Client Technical Support and Customer Service Programs
Company Name
MajorelRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2023
Account Info
Inbound
Company Name
Ithra United Business ServicesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Dec 2024
Account Info
Business Process Outsourcing