Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Lenovo
  • Region APAC
  • Location Sydney, Australia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Field Service Programs

  • Company Name

    Lenovo
  • Region India
  • Location Delhi, Mumbai & Bangalore
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Field Service Programs

  • Company Name

    The Iyo Bank Ltd.
  • Region Japan
  • Location Matsuyama
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2025
  • Entity Info Direct Consulting Division Iyogin Telephone Center

  • Company Name

    Taiying Technology Group Co., Ltd.
  • Region APAC
  • Location Taian, China
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Huawei Integrated Hotline and Online Services

  • Company Name

    Alcance
  • Region LATAM
  • Location Tegucigalpa, Honduras
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Banco Ficohsa Collection Programs Commercial and Customer Service

  • Company Name

    Conduent Business Services Philippines, Inc.
  • Region APAC
  • Location Pasay City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Technical Support Services

  • Company Name

    Mastercard
  • Region APAC
  • Location Sydney, Australia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info B2C Contact Center

  • Company Name

    Crystel
  • Region EMEA
  • Location Amman, Jordan
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2023
  • Entity Info Contact Center Services

  • Company Name

    Yource Group
  • Region EMEA
  • Location Leeuwarden, Netherlands
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2023
  • Entity Info Bonprix Account

  • Company Name

    Merchants SA Pty Ltd
  • Region EMEA
  • Location Cape Town, South Africa
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info A Selection of Key Accounts

  • Company Name

    Teleperformance
  • Region North America
  • Location Toronto, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info At Home Advisors Canada, A Single Client Technical Support Program

  • Company Name

    Atlantic Quantum Innovations S.A.S.
  • Region LATAM
  • Location Barranquilla, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info Customer Service, Retention, TPV, Chat and Backoffice Vistra

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Katowice, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    2P Perfect Presentation
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Selected Accounts

  • Company Name

    Enable Outsourcing
  • Region EMEA
  • Location Egypt
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info A subsidiary of eFinance Investment Group

  • Company Name

    Concentrix India Pvt. Ltd.
  • Region India
  • Location Gurugram
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info Technical Support Services

  • Company Name

    Japan Concentrix KK
  • Region Japan
  • Location Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2025
  • Entity Info Work At Home (AHA) Operations for a Single Client Technical Support Program

  • Company Name

    TDCX
  • Region APAC
  • Location Cebu City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Onsite and At Home Agents for the Fruit Account

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Communications, Space and Technology Commission (CST)

  • Company Name

    Xi’an Jumeng Technologies Development Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info HUAWEI Voice Program

  • Company Name

    SCSK ServiceWare Corp.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Conduent
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    FedEx
  • Region EMEA
  • Location United Kingdom & Ireland
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2023
  • Entity Info Outsource Partners

  • Company Name

    FedEx
  • Region EMEA
  • Location Warsaw, Poland
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info FedEx Poland sp. z o.o. Inbound Services

  • Company Name

    FedEx
  • Region EMEA
  • Location Lisbon, Portugal
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2023
  • Entity Info Customer Contact Center Services

  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • Region APAC
  • Location Weifang, Shandong, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Douyin Mall Consumer Service

  • Company Name

    Chengdu Topvoice Technology Co.,Ltd.
  • Region APAC
  • Location Chengdu, Sichuan, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info VOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location United States
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info AHA Client Technical Support and Customer Service Programs

  • Company Name

    Majorel
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Inbound

  • Company Name

    Ithra United Business Services
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Business Process Outsourcing

  • Company Name

    Talk Americas
  • Region LATAM
  • Location El Salvador, San Salvador
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Customer Service El Salvador, Costa Rica, and Panama for Tigo

  • Company Name

    Concentrix Services Corp.
  • Region APAC
  • Location Quezon City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info AHA for a Single Client Technical Support Program