CXMB 2017 Consumer Edition
CXMB 2017 Consumer EditionIn this tenth installment of the CXMB series, customer effort is a new area of exploration. Results reveal channel- and solution-specific insights, as well as consumer opinions about how much effort is required to navigate the customer care journey.
Executive Summary Purchase the Report
CXMB Vertical Markets
CXMB Industry Insights: 2017 Retail SurveyThe 2017 Retail survey from CXMB Industry Insights demonstrates the financial impact if retailers don't fulfill their brand promise at every touchpoint in the buying journey.
CXMB Industry Insights: 2016 Travel & Hospitality SurveyCXMB Industry Insights is a series of industry-specific reports about the customer experience; this survey was designed specifically for the travel & hospitality industry.
Indirect Procurement SurveyThis survey evaluates key components of the indirect procurement lifecycle and highlights best practices across multiple industries.