Kyle Kennedy

President & COO

Kyle Kennedy's Bio

Kyle Kennedy is the President and Chief Operating Officer of COPC Inc. and is responsible for the day-to-day operations for multi-national teams worldwide providing consulting, training and certification services. Kyle also leads the global certification program. He is a member of the COPC Standards Committee and is a Certified COPC Implementation Leader. Kyle has deep expertise in customer experience management and a successful track record of running large operations. Prior to joining COPC Inc., he was chief operating officer of Ruffalo Noel Levitz, a provider of technology-enabled services, software, and consulting for higher education enrollment management and fundraising. Previously, Kyle worked for 22 years at Harte-Hanks, a global direct marketer where he focused on contact center and fulfillment services. While there, he served in many roles including group managing director where he formulated and executed the global account management and service delivery strategy. Kyle holds a BBA from The University of Texas at Austin and an MBA from Baylor University.