Kyle Kennedy's Bio
Kyle Kennedy is the President and CEO of COPC Inc. and is responsible for the day-to-day operations of multi-national teams worldwide, providing consulting, training and certification services. He is a COPC Standards Committee member and a COPC Certified Performance Leader. Kyle has deep expertise in customer experience management and a successful track record of running large operations. Before joining COPC Inc., he was a chief operating officer of Ruffalo Noel Levitz, a provider of technology-enabled services, software, and consulting for higher education enrollment management and fundraising. Previously, Kyle worked for 22 years at Harte-Hanks as a global director of marketing, where he focused on contact center and fulfillment services. While there, he served in many roles, including group managing director, formulating and executing the global account management and service delivery strategy. Kyle holds a BBA from The University of Texas at Austin and an MBA from Baylor University.