Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
The Iyo Bank Ltd.Region
Japan
Location
Matsuyama
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Mar 2026
Account Info
Direct Consulting Division Iyogin Telephone Center & Central Contact Center
Company Name
Taiying Technology Group Co., Ltd.Region
APAC
Location
Chengdu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
Huawei Integrated Online Services
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
Inbound and Technical Support Services
Company Name
Merchants SA (Pty) Ltd.Region
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Selection of Lines of Business
Company Name
TeleperformanceRegion
North America
Location
Toronto, Ontario, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Apr 2026
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Katowice, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
May 2026
Account Info
AHA for a Single Client Technical Support Program
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
A subsidiary of eFinance Investment Group
Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
A Single Client Technical Support Program
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Work At Home (AHA) Operations for a Single Client Technical Support Program
Company Name
TDCXRegion
APAC
Location
Cebu City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
Onsite and At Home Agents for the Fruit Account
Company Name
TeleperformanceRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Apr 2026
Account Info
Selected Accounts
Company Name
Xi’an Jumeng Technologies Development Ltd. (Concentrix)Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
Huawei Voice Program
Company Name
ConduentRegion
LATAM
Location
Sao Paulo, Brazil
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Inbound Technical Support for a Single Client
Company Name
TeleperformanceRegion
LATAM
Location
Bogota, Colombia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
A Single Client Technical Support Program
Company Name
FedExRegion
EMEA
Location
United Kingdom
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Apr 2026
Account Info
UK Customer Care
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
FedEx Poland CE
Company Name
Beijing 7Runto Technology Co., Ltd.Region
APAC
Location
Weifang, Shandong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Mar 2026
Account Info
Douyin Mall Consumer Service - Dispute Arbitration & Overflow Complaint Handling Services
Company Name
Concentrix Corp.Region
North America
Location
United States & Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
AHA Client Technical Support and Customer Service Programs
Company Name
Concentrix Corp.Region
APAC
Location
Quezon City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jun 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
transcosmos inc.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
Work At Home for a Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Skopje, North Macedonia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
India
Location
Mohali, Punjab
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
Single Client Technical Support Programs
Company Name
TeleperformanceRegion
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Gorlitz, Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
At Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegion
EMEA
Location
Istanbul, Turkey
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
At Home Advisors for Single Client Technical Support Programs
Company Name
Concentrix Services (Thailand) Co., Ltd.Region
APAC
Location
Thailand and Ho Chi Minh
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jul 2025
Account Info
A Single Client Technical Support Program
Company Name
SBI Cards and Payment Services Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
Workforce Management Processes
Company Name
Concentrix Corp.Region
EMEA
Location
Agadir, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
May 2026
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
APAC
Location
Clark, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
A Single Client Technical Support Program
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2025
Account Info
Guangdong Branch XiZang Inbound Call Program
Company Name
Concentrix Corp.Region
EMEA
Location
Turkey & Jordan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program, German and Arabic
Company Name
Orange MaliRegion
EMEA
Location
Mali, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
Customer Services