Category: CX Standard for Contact Centers

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Athens, Greece
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tirana, Albania
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Albania Marketing Services SH.P.K

  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • Region EMEA
  • Location Senegal, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info Inbound and Technical Support Services

  • Company Name

    RAYA Customer Experience
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Cairo Sites

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Maastricht, Netherlands
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info At Home Advisors Technical Support Programs

  • Company Name

    Orange Polska S.A.
  • Region EMEA
  • Location Warsaw, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Enterprise Customer Experience B2C and B2P

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Portugal
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Suzhou, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Suzhou Keweixun Information Service Co., Ltd.

  • Company Name

    Concentrix Services Corp.
  • Region APAC
  • Location Manila, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Foshan, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Foshan Jumeng Information Technology Service Co., Ltd.

  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Dalian, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Dalian Jumeng Technology Development Co., Ltd.