Category: CX Standard for OSPs

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    TDCX
  • RegionAPAC
  • LocationCebu, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoOnsite and At Home
  • Company Name

    Xi’an Jumeng Technologies Development Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoHUAWEI Voice Program
  • Company Name

    Wuhan transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationWuhan, China
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoWuhan HONOR Outbound Support Program
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoHUAWEI Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationBogota, Colombia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoCC BU 1st Division - OP2-1 - Dyson Wechat After-sales Service Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationUS & Canada
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
  • Company Name

    SmartLink KSA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateOct 2022
  • Entity InfoAccounts Managed by SmartLink
  • Company Name

    Ithra United Business Services
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2022
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoGroupon Project
  • Company Name

    Concentrix Services Corp.
  • RegionAPAC
  • LocationQuezon City, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAvalon (UPA)
  • Company Name

    Conduent
  • RegionNorth America
  • LocationSorento, Florida
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateMay 2022
  • Entity InfoA Single Client Technical Support Program - Work At Home
  • Company Name

    Etisal International Company
  • RegionEMEA
  • LocationSaudia Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors AC Program
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationMontreal, Quebec, Canada
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateApr 2022
  • Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoA Selection of Key Accounts
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Huawei Device Co., Ltd.
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Telus International
  • RegionLATAM
  • LocationGuatemala
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateMay 2022
  • Company Name

    Teleperformance
  • RegionIndia
  • LocationMohali, Punjab
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2021
  • Company Name

    CSS Corp.
  • RegionAPAC
  • LocationManila, Philippines
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2021
  • Company Name

    China Motion Telecare Co., Ltd.
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoShenzhen Huawei Operator & Admin Customer Service Project
  • Company Name

    Solutions by STC
  • RegionEMEA
  • LocationSaudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateMar 2022
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGermany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoAt Home Advisors for Multiple Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationGorlitz, Germany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoCloud Campus GmbH
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoAt Home Advisors Turkey
  • Company Name

    Majorel
  • RegionEMEA
  • LocationCasablanca, Morocco
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateMay 2022
  • Company Name

    Shanghai transcosmos Technology Limited Co., Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoXi'an Branch HUAWEI Voice and Integrated Online Service Programs
  • Company Name

    Concentrix Services (Thailand) Ltd.
  • RegionAPAC
  • LocationBangkok, Thailand
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Company Name

    TDCX (PH) Inc.
  • RegionAPAC
  • LocationPasig City, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Company Name

    TDCX (PH) Inc.
  • RegionAPAC
  • LocationCebu City, Philippines
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2021