Category: CX Standard for OSPs

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    TDCX
  • RegionAPAC
  • LocationCebu, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoOnsite and At Home
  • Company Name

    Xi’an Jumeng Technologies Development Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoHUAWEI Voice Program
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationBogota, Colombia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionNorth America
  • LocationUS & Canada
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors for Client Technical Support and Customer Service Programs
  • Company Name

    SmartLink KSA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateOct 2022
  • Entity InfoAccounts Managed by SmartLink
  • Company Name

    Ithra United Business Services
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2022
  • Company Name

    Capability BPO
  • RegionEMEA
  • LocationDurban, South Africa
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoGroupon Project
  • Company Name

    Etisal International Company
  • RegionEMEA
  • LocationSaudia Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateSep 2022
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationSkopje, North Macedonia
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors AC Program
  • Company Name

    5CA
  • RegionEMEA
  • LocationThe Netherlands
  • StatusProcess Recertified
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoGlobal Workforce Management
  • Company Name

    AlasilaCX
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateJun 2022
  • Company Name

    Telus International
  • RegionLATAM
  • LocationGuatemala
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateMay 2022
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release7.0
  • Cert DateDec 2021
  • Company Name

    China Motion Telecare Co., Ltd.
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusProcess Certified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoShenzhen Huawei Operator & Admin Customer Service Project
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGermany
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoAt Home Advisors for Multiple Technical Support Programs
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationIstanbul, Turkey
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2022
  • Entity InfoAt Home Advisors Turkey
  • Company Name

    Majorel
  • RegionNorth America
  • LocationGreenville, South Carolina
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Majorel
  • RegionAPAC
  • LocationClark, Philippines
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoA Single Chat Technical Support Program
  • Company Name

    Conduent
  • RegionEMEA
  • LocationValence, France
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoMultiple Technical Support Programs
  • Company Name

    Majorel
  • RegionAPAC
  • LocationWuxi, China
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoWuxi Site Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoAC, Al Nahdi, Etihad, Freedom Mobile and Western Union
  • Company Name

    Teleperformance
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Webhelp Nederland
  • RegionEMEA
  • LocationGroningen, The Netherlands
  • StatusApplied
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateNov 2021
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Dalian Kingwisoft Technology Co., Ltd.
  • RegionAPAC
  • LocationDalian, China
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoVideo Clip Review Program
  • Company Name

    Direct Star LLC
  • RegionEMEA
  • LocationVolgograd, Russia
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateOct 2022
  • Entity InfoTeleperformance Volgograd: Honor, Huawei and PMI Projects
  • Company Name

    Majorel
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Vision-X Enterprise Management, Ltd.
  • RegionAPAC
  • LocationChengdu, China
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateDec 2022
  • Entity InfoCD Site Operation/a Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateSep 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Xceed Contact Center
  • RegionEMEA
  • LocationCairo, Egypt
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateFeb 2022
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationMaastricht, Netherlands
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoAt Home Advisors
  • Company Name

    Concentrix Corp.
  • RegionEMEA
  • LocationBraga & Porto, Portugal
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJul 2022
  • Entity InfoAvalon Program
  • Company Name

    transcosmos Korea inc.
  • RegionAPAC
  • LocationSeoul, South Korea
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJun 2022