Category: PIC Standard

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Atento
  • Region LATAM
  • Location Chile
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Oct 2024
  • Account Info Tigo Paraguay Processes: Inbound Mobile PRE POST, MFS – WhatsApp Mobile
  • Company Name

    Promociones y Cobranzas Beta S.A.
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Feb 2025
  • Account Info Banco Davivienda Collections Program; CALR, UNES Financial Assistance Processes
  • Company Name

    Alcance
  • Region LATAM
  • Location Tegucigalpa, Honduras
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Sep 2024
  • Account Info Banco Ficohsa Collection Programs Commercial and Customer Service
  • Company Name

    Atlantic Quantum Innovations S.A.S.
  • Region LATAM
  • Location Barranquilla, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jun 2024
  • Account Info Customer Service, Retention, TPV, Chat and Backoffice Vistra
  • Company Name

    Talk Americas
  • Region LATAM
  • Location El Salvador, San Salvador
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2025
  • Account Info Customer Service El Salvador, Costa Rica, and Panama for Tigo
  • Company Name

    Coomeva
  • Region LATAM
  • Location Cali, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jul 2024
  • Account Info Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
  • Company Name

    Telecable S.A.
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Dec 2024
  • Account Info Central Offices Customer Service In-Sales and Collections
  • Company Name

    Emtelco
  • Region LATAM
  • Location Medellin, Colombia
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Sep 2024
  • Account Info Tigo Fixed and Mobile E-Care Services
  • Company Name

    Banco Promerica de Costa Rica
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Nov 2024
  • Account Info Customer Service and Unassisted Services
  • Company Name

    Konexo Solutions Center
  • Region LATAM
  • Location Morelia, Mexico
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Nov 2024
  • Account Info Posadas Voice, Posadas Data, Loyalty Programs, Globogo, Kivac, FAVC, Sura Afore