Category: PIC Standard

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Muñoz Corporativo
  • RegionLATAM
  • LocationLeon, Mexico
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoBBVA Call Me Back & Credit Cards
  • Company Name

    Promociones y Cobranzas Beta S.A.
  • RegionLATAM
  • LocationBogota, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoBanco Davivienda Collection Program; CALR, UNES Financial Assistance Processes
  • Company Name

    Atento
  • RegionLATAM
  • LocationGuatemala
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoTigo Guatemala
  • Company Name

    Ficohsa
  • RegionLATAM
  • LocationTegucigalpa, Honduras
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoAlcance Contact Center Programas de Cobro - Comercial - Servicio al Cliente
  • Company Name

    Atlantic Quantum Innovations S.A.S.
  • RegionLATAM
  • LocationBaranquilla, Colombia
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
  • Company Name

    ARS Internacional
  • RegionLATAM
  • LocationQuito, Ecuador
  • StatusCertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoOperación Ecuador
  • Company Name

    Talk Americas
  • RegionLATAM
  • LocationEl Salvador
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoServicio al Cliente para El Salvador y Costa Rica, y Ventas Fijo y Movil para El Salvador - Para Tigo
  • Company Name

    Konecta Group
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoKonecta Latam Central - Grupo CMDTA Mex para Tigo Honduras
  • Company Name

    Konecta Group
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoeCare Tigo Bolivia
  • Company Name

    Coomeva
  • RegionLATAM
  • LocationCali, Colombia
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
  • Company Name

    Apex Paraguay
  • RegionLATAM
  • LocationParaguay
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoMobile 1 y 2 linea, Home 1 y 2 línea, WA de Py y Mobile de Bo
  • Company Name

    SkyTel
  • RegionLATAM
  • LocationParaguay
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoSkyMed en los Servicios Telefónicos y Digitales de Atención al Paciente, Asignación de Turnos, Backoffice de Reprogramaciones y Conserjería; SkyPro en los Servicios Telefónicos de Atención al Cliente, Ventas y Cobranzas
  • Company Name

    Atento
  • RegionLATAM
  • LocationGuatemala
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas Inbound y Medios Digitales y para Tigo Panamá: Llamadas Telefónicas Inbound y Whatsapp
  • Company Name

    Telecable S.A.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoTelecable Oficinas Centrales Customer Service - Ventas In y Cobros
  • Company Name

    Emtelco
  • RegionLATAM
  • LocationMedellin, Colombia
  • StatusApplied
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoCanales Digitales Tigo Colombia
  • Company Name

    Conecta Redes y Servicios
  • RegionLATAM
  • LocationSanta Cruz, Bolivia
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTigo Bolivia Processes: Inbound Telephone Calls, BackOffice and Outgoing Calls (Collection)
  • Company Name

    OPS Contact Center
  • RegionLATAM
  • LocationTegucigalpa, Honduras
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoVentas Telefónicas TIGO, Cobranza Banco y Almacenes
  • Company Name

    Banco Promerica de Costa Rica S.A.
  • RegionLATAM
  • LocationSan Jose, Costa Rica
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoSoluciones, Cobros y Canales Digitales
  • Company Name

    TKM Customer Solutions
  • RegionLATAM
  • LocationMexico City, Mexico
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoAbbot, Compartamos Banco, GSK, MediAccess PROSESO and Tupperware
  • Company Name

    Konexo Contact + Solution Center
  • RegionLATAM
  • LocationMorelia, Mexico
  • StatusRecertified
  • CertificationPIC Standard
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoPosadas Voz y Datos, Programas de Lealtad y Globogo