Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
AtentoRegion
LATAM
Location
Chile
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Oct 2024
Account Info
Tigo Paraguay Processes: Inbound Mobile PRE POST, MFS – WhatsApp Mobile
Company Name
Promociones y Cobranzas Beta S.A.Region
LATAM
Location
Bogota, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Feb 2025
Account Info
Banco Davivienda Collections Program; CALR, UNES Financial Assistance Processes
Company Name
AlcanceRegion
LATAM
Location
Tegucigalpa, Honduras
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Account Info
Banco Ficohsa Collection Programs Commercial and Customer Service
Company Name
Atlantic Quantum Innovations S.A.S.Region
LATAM
Location
Barranquilla, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jun 2024
Account Info
Customer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
Talk AmericasRegion
LATAM
Location
El Salvador, San Salvador
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jan 2025
Account Info
Customer Service El Salvador, Costa Rica, and Panama for Tigo
Company Name
CoomevaRegion
LATAM
Location
Cali, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jul 2024
Account Info
Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
Company Name
Telecable S.A.Region
LATAM
Location
San Jose, Costa Rica
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Dec 2024
Account Info
Central Offices Customer Service In-Sales and Collections
Company Name
EmtelcoRegion
LATAM
Location
Medellin, Colombia
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Account Info
Tigo Fixed and Mobile E-Care Services
Company Name
Banco Promerica de Costa RicaRegion
LATAM
Location
San Jose, Costa Rica
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service and Unassisted Services
Company Name
Konexo Solutions CenterRegion
LATAM
Location
Morelia, Mexico
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Nov 2024
Account Info
Posadas Voice, Posadas Data, Loyalty Programs, Globogo, Kivac, FAVC, Sura Afore