COPC Inc. will evaluate your overall CX program from strategy and design to operational performance, improving both the customer experience and operational effectiveness.
We review your CX Strategy to determine how well it aligns with your company's mission, revenue goals and the broader work of your CX operations teams.
CX Delivery Organizational Structure
We examine the designs of your programs and processes of your management teams to determine if your plan, people, processes and policies delivery on your CX goals.
We explore all ways your customer currently interacts with your company to determine how well those touchpoints are performing, including customer journeys for key interactions.
We conduct an in-depth, customer-perspective review of your CX operations to determine how your programs are performing to meet corporate revenue and customer experience goals.