Call Center Consulting Training
COPC Inc. call center training offers you and your management staff the necessary knowledge and tools to perform at their best. Our training programs will improve your call center efficiency, boost revenue, and client satisfaction. A well trained team creates a common language, elevates skills, and ultimately leads to improved performance. We have three delivery methods for training: in-person, on-site private, and online.
Benefits of working with COPC Inc.
Our consulting clients are major brands in travel, financial services, telecom and technology. Our goal is to help your call center operation achieve sustained improvement in service and quality. By working with COPC Inc., you will achieve a significant return on investment.
Call Center Training Features
Closed Loop Integration
Tight integration with our consulting services and certification program.
Thorough course offerings available online, in-person, or virtual.
Comprehensive information covering all aspects of operations that support the customer experience.
Industry expert instructors who offer real-world examples of operational issues and solutions.
COPC Contact Center Management Training is our online course based on the COPC Customer Experience (CX) Standard. This course is prerecorded and designed modularly to allow students the convenience of learning individually at their own pace.
In-Person Training is highly interactive featuring real-world examples designed for immediate application. Private training is ideal for 10 or more individuals and can be held at a location of your choosing.
Live virtual Training
Live Virtual Training packs a tremendous amount of quality content and interactivity into each course, but in a live, virtual classroom format using two-way video technology, allowing students to interact with instructors and each other.