Certification by COPC Inc. is an independent and objective assessment of your operation performance for call centers, customer experience operations, vendor management organizations, or indirect procurement. Certification by COPC Inc. gives your organization best practices, consistent processes, and performance metrics to achieve and sustain continuous performance improvement.
The certification process is based on the COPC Standard appropriate to your organization. COPC Inc. offers five Standards that provide performance metrics specific to your operation to drive continuous improvement. Companies that achieve certification increase sales, improve customer satisfaction and reduce their operational costs.
Which COPC Standard is right for your organization?
- For call centers and customer experience operations:
Get certified to the COPC CX Standard, CSP Version
- For vendor management organizations (VMOs):
Get certified to the COPC VMO Standard
- For third-party solution providers:
Get certified to the COPC CX Standard, OSP Version
- For healthcare providers:
Get certified to the COPC Healthcare Service provider (HSP) Standard
- For procurement organizations:
Get certified to the COPC Indirect Procurement Standard
The CX Certification Process
Improving Performance Through Certification
Sunshine Insurance is one of China’s top 500 companies and one of Asia’s largest insurance companies. In a highly competitive industry, the company embarked on certification to the COPC CSP Standard to solidify a foundation for growth. In just one year, the company achieved a 4X ROI in cost savings.