Measuring the Customer Experience
Reviewing, Designing & Implementing Your CX Measurement Program
Key Driver Analysis
Who to Survey
Commonly Used Metrics and Appropriate Use
From measuring customer satisfaction at the transaction level to measuring Net Promoter Score (NPS) and customer effort, there are multiple metrics an organization can use, and typically not just one is appropriate. We will help you identify and implement the most appropriate metrics to give you an accurate picture of your customer’s experience.