COPC Inc. is the industry leader in driving performance improvement in customer experience (CX) operations and contact centers worldwide. We offer performance improvement training, deep-dive assessments of your service and operations, and expert to help you transform, grow and succeed.

We believe the right strategy, technology, partners and effective operations are the key to delivering an exceptional customer experience. Working together, we will transform your CX operations to deliver that—and improve your bottom line.

Approach

Our team of experienced consultants will quickly assess your operation and develop an action plan to close the gaps and turn your customers into advocates.

We learn about you and your business
You talk. We listen. We take time to get to know you, your team, and your customers. We immerse ourselves in your business and business challenges. We learn about your culture and brand.

We partner with you
We agree with you on the best path forward and work closely with your team to achieve your business objectives.

We use what works
We leverage several proven methodologies to evaluate your strategy, services, and operations against global best practices.

We achieve and set you up for long-term success
We equip your team with the knowledge and skills to sustain your achievements well beyond our engagement.

Solutions

We’ll help you quickly identify operational issues, and provide recommendations for your overall strategy, operational effectiveness, performance across channels, measurement methods, and effective omnichannel integration.

Comprehensive Assessments & In-Depth Analyses Business Transformation Consulting CX Industry’s Best-In-Class Training
  • Benchmark Review
  • Brand Experience Research
  • Competitive Analysis
  • Service Journey Blueprinting
  • Failure Modes and Effects Analysis (FMEA)
  • Centers of Excellence (COE) Evaluation
  • Sourcing Program Review
  • Service Design
  • Digital Customer Experience Improvement
  • Digital Channel Strategy
  • Operational Performance Improvement
  • Quality Program Design
  • Sourcing Program Design
  • Service Journey Thinking
  • Service Journey Blueprinting
  • Best Practices for Quality Management
  • Best Practices for Digital Assisted CX
  • Best Practices for CX Operations
  • Best Practices for Vendor Management Organizations
  • Mastering Workforce Management
  • High Performance Management Techniques
  • Lean Six Sigma for Contact Centers – Yellow Belt
  • Lean Six Sigma for Contact Centers – Green Belt
Ready to get started?  Contact us to discuss your CX performance improvement needs.

More info: Customer Experience Services