COPC Inc. is the industry leader in driving performance improvement in customer experience (CX) operations and contact centers worldwide. We offer performance improvement training, deep-dive assessments of your service and operations, and expert to help you transform, grow and succeed.
We believe the right strategy, technology, partners and effective operations are the key to delivering an exceptional customer experience. Working together, we will transform your CX operations to deliver that—and improve your bottom line.
Our team of experienced consultants will quickly assess your operation and develop an action plan to close the gaps and turn your customers into advocates.
We learn about you and your business
You talk. We listen. We take time to get to know you, your team, and your customers. We immerse ourselves in your business and business challenges. We learn about your culture and brand.
We partner with you
We agree with you on the best path forward and work closely with your team to achieve your business objectives.
We use what works
We leverage several proven methodologies to evaluate your strategy, services, and operations against global best practices.
We achieve and set you up for long-term success
We equip your team with the knowledge and skills to sustain your achievements well beyond our engagement.
We’ll help you quickly identify operational issues, and provide recommendations for your overall strategy, operational effectiveness, performance across channels, measurement methods, and effective omnichannel integration.
|Comprehensive Assessments & In-Depth Analyses||Business Transformation Consulting||CX Industry’s Best-In-Class Training|