Vendor Management

Contract Review Services

If you manage third-party providers of customer experience services, the terms and conditions of your contracts can be the deciding factor to the success of your customer experience (CX) program.

Service Experts Improve Performance by Contract Restructuring

Service Experts believed they were trapped in a contract where they had no negotiating leverage. COPC conducted a contract review, which led to contract negotiation assistance. This resulted in a savings of $2.1 million per year.

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What you Gain Through Contract Review Services

Most buyers consider the contract review process an important step only at contract negotiation or renewal. Our experience is that nearly all organizations can benefit from a rigorous contract review at any time during the contract term. Waiting could mean the difference in huge costs, poor service, or both.

Benchmark Fees

Pay appropriate fees for outsourced customer experience services compared to industry benchmarks.

Efficient Payment Models

Implement the most efficient and effective payment model for your needs.

Appropriate Level of Service

Secure an agreement to receive the appropriate level of service.

Contract Terms

Be confident you have contract terms that are in your best interest.

Savings Opportunities

Find opportunities that may yield savings without sacrificing customer satisfaction.

Supplier Performance

Understand how your our suppliers are performing relative to high-performing vendors.