Vendor Management

Vendor Management Organization Design

We work hand-in-hand with you to understand your business model and objectives, specifically the responsibilities of your Vendor Management Organization (VMO) versus those of your vendors.


Service Experts Improve Performance by Contract Restructuring

Service Experts believed they were trapped in a contract where they had no negotiating leverage. COPC conducted a contract review, which led to contract negotiation assistance. This resulted in a savings of $2.1 million per year.

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COPC Best Practices For Customer Experience (CX) Operations

VMO Design Consulting Services

If you have suppliers that handle interactions with your customers, you know how important it is to ensure they are managed well to deliver the level of service your customers expect.

Improve Customer Satisfaction

Eliminate poor vendor performance and improve customer satisfaction results.

Clarify Roles & Responsibilities

Ensure clear roles and responsibilities are defined within the Vendor Management Organization.

Increase Performance

Provide more structure and higher performance in key processes in which the VMO may have a critical role.

Reduce Costs

Reduce costs with more efficient processes and employee retention.

COPC Best Practices for VMOs

In addition to our VMO design services, we also offer training specifically for VMOs

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