Industry expertise and client success.
At COPC Inc., we work with hundreds of companies across the world in various industries to help improve their customer experience operations. Understanding the needs of your market, we partner with you to address pain points specific to your customers and implement solutions to deliver the experience your customers expect.
Who We Help
Our expertise spans all industries and our work with our clients is varied. We work with our clients in a number of ways depending on their specific needs. Our engagements range from comprehensive consulting engagements to training to certification. Our goal with each client is to deliver a significant return on investment while transferring knowledge to the team so improvements are sustained long after we leave.
We have experience working with major brands in retail, banking, finance, travel and hospitality, healthcare, financial services, telecom and technology.
COPC Inc. works with clients worldwide on consulting projects from benchmarking call centers or CX processes to implementing large, multi-site operational improvement projects.
Since 1996, hundreds of organizations throughout the world have been certified by COPC Inc. to one of the COPC Standards. Find a list of currently certified companies, including call centers, CX operations, outsourced service providers and VMOs.