Classes Library

---

Benchmarking Dashboards

---

Class Schedule

---

Class Listings

---

Blog

---

Private Library

---

CHN / KR Sites

• Services
  • Contact Center & CX Consulting
  • CX Technology Consulting
  • Certification
  • Research
  • Training
• Insights
  • Premium Benchmarking Dashboards
  • Research Reports
  • Case Studies
  • White Papers
  • Video
  • Webinars
  • Brochures
  • Blog
  • Clearly CX
• Certification
  • Certified Organizations
  • COPC CX Awards
• Standards
• About
  • History
  • Leadership
  • COPC Standards Committee
  • Clients
  • Careers
  • Press
  • Webinars & Events

SearchSubmitClear

Contact

The COPC Blog

August 18, 2016

2016 CXMB Series, Consumer Edition

August 4, 2016

Inbound and Outbound Converge in the New Contact Center